Customer Services - Team Leader
Rugby (Outskirts - car driver essential)
£27,000 - £29,000 - plus annual bonus up to 4% of salary
Permanent
Purpose of Role:
To support the and manage 3-4 Customer Service Administrators to ensure that customers receive an exceptional experience from order to project completion.
Duties:
*Training staff
*Responsible for overseeing the order processing - ensuring equipment is delivered in a timely and accurate manner.
*Managing escalation of queries, more complex issues and complaints.
*To resolve challenges for customers when orders cannot be fulfilled.
*Finalisation of projects working with the Sales Team.
*Adhering to company processes and procedures.
*Develop good working relationships with Sales, Logistics and Accounts Departments
*Build excellent relationships with customers.
*Conduct staff appraisals for development.
Experience:
*Previous experience within a senior role
*Knowledge of CRM systems
*Good knowledge of MS office (essential)
*Strong administration and customer service skills
*Ability to work calmly in a busy environment
*Ability to motivate a team
Personal Attributes:
*Strong communication and social skills
*Objective-orientated
*Strong work ethic, open and reliable
*Outstanding organisational skills
*Flexible approach with the ability to work on your own initiative
*Lead by example
*Extremely motivated and driven
Other Criteria:
*Good knowledge of MS office
*Ability to learn and adapt to company products quickly