Customer Service Administrator - Maternity Cover
Rugby (Outskirts - car driver essential)
£24,000 - £25,000
Length of contract - 12 months
Purpose of Role:
To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion.
Duties:
*Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.
*Managing customers’ expectations during the process and project closure phase.
*To resolve challenges for customers when orders cannot be fulfilled.
*Finalisation of projects under the guidance of Sales Team.
*Adhering to company processes and procedures.
*Develop good working relationships with Sales, Logistics and Accounts Departments
*Build excellent relationships with customers.
Experience
*Experience within customer services
*Knowledge of CRM systems
*Good knowledge of MS office (essential)
*Strong administration and customer service skills
*Ability to work calmly in a busy environment
Personal Attributes
*Strong communication and social skills
*Objective-orientated
*Strong work ethic, open and reliable
*Outstanding organisational skills
*Flexible approach with the ability to work on your own initiative
Other Criteria
*Good knowledge of MS office
*Ability to learn and adapt to company products quickly