Customer Service Executive
other jobs Trinity Resource Solutions
Added before 5 Days
- England,South East,Buckinghamshire
- full-time
- £27,000 - £30,000 per annum, inc benefits
Job Description:
We are recruiting for a brand new Customer Services Executive with knowledge of the Business to Business market for our clients UK operation.
Full time, permanent role and they will offer a work from home option, upon successful completion of training and probation period.
They are looking for someone who has strong analytical and customer service team management experience.
Key Responsibilities
*Interact directly with customers, whether it be through phone calls, electronic communication, or face-to-face interactions.
*Ensure that all customer orders are managed in accordance with internal Standard Operating Procedures (SOPs) and customer vendor compliance.
*Handle and respond promptly to all general and order-specific customer inquiries.
*Customer database management - maintaining pricing and delivery information while generating necessary workflows, meeting deadlines and timeframes.
*Log details of inquiries, comments, and complaints, along with the actions taken to address them.
*Provide accurate pricing and delivery information to customers.
*Gather and assess all relevant information needed to address product and service inquiries.
*Effectively manage complex customer complaints and escalate them to the appropriate stakeholders for resolution.
*Provide feedback on the efficiency of the customer service process and identify areas for improvement.
*Prepare and distribute reports on customer activity.
*Liaise with internal and third-party stakeholders, including Sales, Planning, Logistics, and After Sales Support, to address customer queries.
*Ad Hoc duties as required from time to time.
Experience Required
In order to achieve the top salary for this opportunity you must have the following experience:
*Proven customer service experience across a range of business sectors
*Experience dealing with complex customer claims in a B2B environment
*Experience working with the logistics process and working cross functionally with transport and supply chain teams
*Excellent data entry, typing and analytical skills
*Excellent telephone manner
*Ability to communicate clearly and accurately at all levels
*Strong Ms Office Skills
*Excellent time management and goal orientated focus
*SAP knowledge is preferable
*Sales order processing with FOB experience ideal
Full time, permanent role and they will offer a work from home option, upon successful completion of training and probation period.
They are looking for someone who has strong analytical and customer service team management experience.
Key Responsibilities
*Interact directly with customers, whether it be through phone calls, electronic communication, or face-to-face interactions.
*Ensure that all customer orders are managed in accordance with internal Standard Operating Procedures (SOPs) and customer vendor compliance.
*Handle and respond promptly to all general and order-specific customer inquiries.
*Customer database management - maintaining pricing and delivery information while generating necessary workflows, meeting deadlines and timeframes.
*Log details of inquiries, comments, and complaints, along with the actions taken to address them.
*Provide accurate pricing and delivery information to customers.
*Gather and assess all relevant information needed to address product and service inquiries.
*Effectively manage complex customer complaints and escalate them to the appropriate stakeholders for resolution.
*Provide feedback on the efficiency of the customer service process and identify areas for improvement.
*Prepare and distribute reports on customer activity.
*Liaise with internal and third-party stakeholders, including Sales, Planning, Logistics, and After Sales Support, to address customer queries.
*Ad Hoc duties as required from time to time.
Experience Required
In order to achieve the top salary for this opportunity you must have the following experience:
*Proven customer service experience across a range of business sectors
*Experience dealing with complex customer claims in a B2B environment
*Experience working with the logistics process and working cross functionally with transport and supply chain teams
*Excellent data entry, typing and analytical skills
*Excellent telephone manner
*Ability to communicate clearly and accurately at all levels
*Strong Ms Office Skills
*Excellent time management and goal orientated focus
*SAP knowledge is preferable
*Sales order processing with FOB experience ideal
Job number 1747258
metapel
Company Details:
Trinity Resource Solutions
We unlock opportunities and accelerate growth for clients and candidates alike. Operating across the UK, we also support parts of Europe, working on e...