An experienced Field 2nd Line IT Support Engineer with at least 3 years of experience is needed to join the team at entrust IT, a leading Managed Services Provider supporting IT infrastructures for multiple clients. The role will cover Milton Keynes or the surrounding region on a full-time, remote (work-from-home) basis. 
Candidates must be good communicators, clear thinkers and friendly people. Broad experience is valued, especially around managing IT for organisations from 20-500 users and varying needs.
Working hours are Monday to Friday, plus a weeks on-call cover on rotation across the team.
This is an excellent opportunity to progress your career with a varied workload, and an opportunity to show your potential across a range of technical challenges.
The role involves:
*High-quality tools
*Home and client-site working in your region
*Varied challenges and a focus on good quality work
Key Responsibilities:
*As an IT Field Engineer, you will already have experience with remote analysis of issues, diagnosis and support.
*Work with the customer to understand each issue so that you can recreate it, diagnose it or escalate it to 3rd line colleagues with specialist skills where necessary
*Monitor and follow up on client’s issues, taking ownership to see they progress to a conclusion
Required Qualifications & Experience:
*At least 3 years of IT Support experience, preferably including on-site networking
*Maths and English qualifications equivalent to GCSE C or above
*Full Driving Licence
*Access to own vehicle for visits to client sites in the region (subsidised via expenses)
*Home office environment suitable for working from home, plus some storage space for limited spares stock
*DBS Check
*Other additional GCSEs at C or above (or equivalent)
*Microsoft Certifications
*CompTIA Certifications
Desirable Skills:
*Ability to work on own initiative and in a team
*Good communications skills
*Ability to work effectively on client sites, balancing creative problem-solving with safe/recoverable ways of working
*Ability to problem solve in a logical manner
*Efficient, well-organised, and able to prioritise
*Able to update stakeholders, manage risk and understand client priorities
*Maintaining & improving technical documentation
*Out of Hours cover on a rotating schedule with other colleagues
Desirable Experience:
*Windows Desktop and Server operating systems
*Cloud Services (control panels, Microsoft 365)
*Desktop support diagnosing problems
*Networking, broadband, VoIP
*Mobile Device Support
*On-premises networking
*Networked printers, scanners and phones
*Remote/virtual desktop (Citrix, for instance)
*Remote Support Tools such as Connectwise Control
*Ticketing platforms such as Connectwise Manage
Benefits:
*Friendly environment
*Home-based/remote working
Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
Candidates with previous job titles and experience including; 2nd Line IT Support Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer, IT Engineer and IT Field Engineer may also be considered for this role.