Trainee Service Technician
Norwich and Norfolk

Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything they do? If you’re a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.

You’ll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and crucially their patients’ outcomes.

Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.

We are looking for a dedicated Trainee Service Technician to join us at our Norwich service centre and help provide high-quality products to customers across Norfolk.

The Benefits:

- Competitive basic salary of £23,452 with an OTE of approx. £26,000+ (with on-call payments)
- Additional on-call payments
- Contributory pension scheme
- 33 days’ annual leave inclusive of Bank Holidays
- Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
- Salary sacrifice schemes including Cycle to Work
- Full induction with great training and support from dedicated team members
- Death in Service benefit provided
- Receive a treat on your birthday
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

The Role:

As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set up of products for patients, within agreed delivery times, as well as the repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments.

Main responsibilities of the role:

- Deliver clean, ready-to-use products to customers’ sites
- Collect products after use and return to the service centre location
- Disinfect, function check, repair and electrical safety test products - full training will be given
- Complete records of testing, delivery and collection within our computerised system
- Maintain available product stock and spare parts inventory
- Complete product modifications when required
- Provide product demonstrations and basic training to staff
- Maintain a clean and tidy work environment

The role requires 37.5 hours per week, Tuesday to Saturday (alternating weekly between 8.30am – 4.30pm and 10am – 6pm).

Once trained, you will also be required to participate in an out-of-hours on-call rota (one week in five) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.

About You:

To join us as a Trainee Service Technician, ideally, you will need to have or be willing to develop the following skills:

- Mechanical or electrical background desirable, but not essential as full training will be provided
- Experience working within a healthcare setting is desirable
- Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
- Knowledge of Medstrom and/or other medical device manufacturers’ products would be desirable, but not essential

Personal Requirements:

- A proactive, ’can-do’ attitude
- Excellent customer service skills
- The ability to communicate effectively
- The ability to work under your initiative, and follow procedures laid out by the business to achieve deadlines
- Basic knowledge of hygiene and safety rules
- Basic PC skills to include email and MS Office
- DBS-checked (or the willingness to complete one)

Webrecruit and Medstrom Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.