Intervention Claims Handler
Manchester/Chelmsford
The Company
My client is a leading and expanding motor insurance group who are a modern and progressive group of companies incorporating major names in the automotive and insurance industries, who are currently recruiting for their Intervention team
Duties:
*To pro-actively triage intervention leads from a range of sources that may be suitable to be captured within our intervention scheme
*Where appropriate exhaust lines of enquiry to establish telephone contact with the non fault claimants and establish their vehicle damage and mobility needs
*Determining the best route of settlement taking into consideration the customers needs, economics and vehicle down time.
*The ability to find alternative outcomes if issues arise
*Where contact is made with claimants explain the range of services offered and use objection handling skills as appropriate
*Where services are accepted by the claimant manage the fulfilment of the required services to conclusion including exploring alternative settlements such as cash outs for damage and mobility
*Establish any other aspect of loss and handle those aspects to conclusion within the team
*To accurately validate vehicle and identity documents
*Raise accurate payments to claimants
*Manage multiple workflows for the different stages in the claimants claim journey to SLA
*Maintain accurate housekeeping on external and internal systems
*Build good relationships with claimants, suppliers and internal stakeholders
*Work within a team in a fast paced environment
*Working to targets and goals
*Understand the SLA’s and KPI’s of the department and ensure adherence to these standards.
*To work closely with colleagues within the company to deliver consistently high levels of service
*To support and adhere to the company’s values and policies in a professional manner
*To ensure quality, service standards and productivity levels are maintained to a high standard
*To undertake projects and to be able to deliver within agreed timescales
Skills:
*Must be confident in the use of the telephone and have solid call management and rapport building skills
*A good understanding of claims process, intervention and credit hire
*Be capable of following internal guidelines to ensure records are well maintained.
*Excellent organizational skills
*Capable of producing accurate and high quality documents and correspondence
*Be capable of working as part of a team and as an individual
*Excellent Microsoft skills
*Have Strong work ethic
*Professional