River Cruise Consultant
other jobs Travel Trade Recruitment
Added before 4 Days
- England,South East,Surrey
- full-time
- £30,000 - £32,000 per annum
Job Description:
2x River Cruise Consultants - Hybrid/Surrey
This Five Star River Cruise company are seeking 2 x River Cruise Consultants
Duties
*Service all enquiries professionally and efficiently.
*Ensure that the full booking process is adhered to, to ensure a smooth experience for guest, travel agent and all teams within the business involved in the delivery of each luxury river cruise holiday.
*Add and quote flights to match the guests’ itinerary.
*Be an expert in our product. Keep up to date with new itineraries, new brochures, special offers etc., and make use of your opportunities to travel on board our ships.
*Maximise revenue potential of each guest by upselling and/or cross-selling where appropriate.
*Ensure guests’ full details are captured and kept up to date.
*Follow up on all enquiries and quotes by phone and/or email.
*Make outbound calls from time to time to our existing guests and travel agents.
*Actively promote our offers to travel agents during your conversations with them.
*Groups & Charters
*Create new group bookings.
*Administer existing groups - updating group manifest, managing payments, allocation of tour credits.
*Follow up with the Regional Sales Managers to ensure groups are being actively promoted.
*Assist in finalising of Charters & Part Charters.
*Administration & Post-Booking
*Keep all files, booking and client records fully up to date and processed in a timely manner.
*Follow-up with adding flights to bookings out of date range.
*Manage booking and flight date moves, cancellations and refunds where required.
*Ensure presentation of all information is in accordance with company policies.
*Ensure client preferences, interests, details etc are up to date on client records.
*Create and send pre-departure documentation emails to agents and guests.
*Assist with general office duties as required.
*Customer Relations
*Attend and host ship visits, client and agent functions as required.
*Develop personal relationships with clients and suppliers.
*Assist with investigation into any Guest Relations challenges raised, bringing to a satisfactory resolution.
*Business Development
*Assist and support the business with proactive and positive suggestions and ideas.
*Be prepared to act upon and develop the proposals you make.
*Personal Development
*Respect all your fellow workers - look for and appreciate their particular talents and contributions.
*Contribute to team positively, confidently and with flexibility.
*Participate in training courses and familiarisation trips, and be prepared to present to your team as well as providing a written report where required.
*Invest in yourself: identify personal needs, ambitions and issues; suggest solutions and be prepared to act upon them.
*Cultivate a growth mindset - we are all here to develop, improve and learn.
Skills Required
*Competent user of IT in general and MS Office (Outlook, Excel, Word, Teams) in particular.
*Fast learner.
*Excellent prioritisation and organisational skills.
*Ability to think laterally and apply logical reasoning.
*Ability to work independently and autonomously on any given project.
*Team player with a passion for helping others succeed.
*A positive attitude to change.
*A willingness to develop and improve all the above skills.
*Previous experience in a sales or service role, either trade or consumer focused.
*Personal travel experience (of any kind), a passion for travel, and the ability to articulate that passion with confidence and sincerity.
*English and Maths to at least GCSE Grade C level or equivalent.
*Degree educated or other demonstrable ability to think independently, organise your own time, work to deadlines and produce a high standard of written work.
*Travel industry experience.
*Knowledge of the luxury river cruise industry.
*Previous experience using travel industry and airline/consolidator booking systems.
*Experience using Salesforce.
*A passion for luxury river cruising. (You may not have this when you join, but it will develop quickly when you do!)
Package
Salary up to £32,000 Plus Quarterly Bonus
Hybrid - Surrey
Interested apply here or email
This Five Star River Cruise company are seeking 2 x River Cruise Consultants
Duties
*Service all enquiries professionally and efficiently.
*Ensure that the full booking process is adhered to, to ensure a smooth experience for guest, travel agent and all teams within the business involved in the delivery of each luxury river cruise holiday.
*Add and quote flights to match the guests’ itinerary.
*Be an expert in our product. Keep up to date with new itineraries, new brochures, special offers etc., and make use of your opportunities to travel on board our ships.
*Maximise revenue potential of each guest by upselling and/or cross-selling where appropriate.
*Ensure guests’ full details are captured and kept up to date.
*Follow up on all enquiries and quotes by phone and/or email.
*Make outbound calls from time to time to our existing guests and travel agents.
*Actively promote our offers to travel agents during your conversations with them.
*Groups & Charters
*Create new group bookings.
*Administer existing groups - updating group manifest, managing payments, allocation of tour credits.
*Follow up with the Regional Sales Managers to ensure groups are being actively promoted.
*Assist in finalising of Charters & Part Charters.
*Administration & Post-Booking
*Keep all files, booking and client records fully up to date and processed in a timely manner.
*Follow-up with adding flights to bookings out of date range.
*Manage booking and flight date moves, cancellations and refunds where required.
*Ensure presentation of all information is in accordance with company policies.
*Ensure client preferences, interests, details etc are up to date on client records.
*Create and send pre-departure documentation emails to agents and guests.
*Assist with general office duties as required.
*Customer Relations
*Attend and host ship visits, client and agent functions as required.
*Develop personal relationships with clients and suppliers.
*Assist with investigation into any Guest Relations challenges raised, bringing to a satisfactory resolution.
*Business Development
*Assist and support the business with proactive and positive suggestions and ideas.
*Be prepared to act upon and develop the proposals you make.
*Personal Development
*Respect all your fellow workers - look for and appreciate their particular talents and contributions.
*Contribute to team positively, confidently and with flexibility.
*Participate in training courses and familiarisation trips, and be prepared to present to your team as well as providing a written report where required.
*Invest in yourself: identify personal needs, ambitions and issues; suggest solutions and be prepared to act upon them.
*Cultivate a growth mindset - we are all here to develop, improve and learn.
Skills Required
*Competent user of IT in general and MS Office (Outlook, Excel, Word, Teams) in particular.
*Fast learner.
*Excellent prioritisation and organisational skills.
*Ability to think laterally and apply logical reasoning.
*Ability to work independently and autonomously on any given project.
*Team player with a passion for helping others succeed.
*A positive attitude to change.
*A willingness to develop and improve all the above skills.
*Previous experience in a sales or service role, either trade or consumer focused.
*Personal travel experience (of any kind), a passion for travel, and the ability to articulate that passion with confidence and sincerity.
*English and Maths to at least GCSE Grade C level or equivalent.
*Degree educated or other demonstrable ability to think independently, organise your own time, work to deadlines and produce a high standard of written work.
*Travel industry experience.
*Knowledge of the luxury river cruise industry.
*Previous experience using travel industry and airline/consolidator booking systems.
*Experience using Salesforce.
*A passion for luxury river cruising. (You may not have this when you join, but it will develop quickly when you do!)
Package
Salary up to £32,000 Plus Quarterly Bonus
Hybrid - Surrey
Interested apply here or email
Job number 1750011
metapel
Company Details:
Travel Trade Recruitment
Travel Trade Recruitment was established in 2001 and has grown into one of the largest and most reputable travel recruitment consultancies in the UK W...