Credit Controller *Job Type: Full-time
*Location: Tower Park, Poole
*Annual Salary: £28,000
Join a family-run business that supplies vital health & safety products to leading industries including cruise, marine, power, utilities, automotive, and facilities management. With a focus on sustainability, partnership, experience, and innovation, we are committed to being the best supply partner. We are currently seeking a dedicated Credit Controller to enhance our finance team.
Day-to-day of the role: *Act as the main point of contact for customer account queries.
*Hold weekly meetings with each of the sales divisions to escalate key issues and agree on ways forward.
*Provide cover within the finance team as needed.
*Manage customer portals and integration (EDI), and perform account reconciliations.
*Review new and existing accounts for creditworthiness, setting or suggesting appropriate terms and credit limits.
*Effectively review, manage, and collect customer accounts, prioritising to maximise cash flow while minimising risk exposure.
*Resolve invoice and payment queries promptly and efficiently.
*Produce and distribute customer statements of account and overdue/reminder letters.
*Produce and circulate weekly and ad hoc on stop, credit hold status, and other reports.
*Proactively manage new accounts and high-value invoices.
*Build effective relationships and rapport with customers and internal contacts.
*Provide exceptional customer service.
*Adhere to strict processes and procedures.
*Escalate significant issues/concerns to management.
*Handle month-end consolidated invoicing.
Required Skills & Qualifications: *Proven experience as a Credit Controller or similar role.
*Strong understanding of billing and financial concepts.
*Excellent organisational and communication skills.
*Ability to build relationships with clients and internal departments.
*Strong problem-solving skills and attention to detail.
*Proficiency in financial software and MS Office.
Benefits: *Additional leave
*Company events
*Cycle to work scheme
*Discounted or free food
*Free parking
*Health & wellbeing programme
*Onsite parking
*Profit sharing
*Referral programme
*Sick pay
To apply for this Credit Controller position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.