Service Desk Analyst - MSP
other jobs HW Select Ltd
Added before 4 Days
- England,London,City of London
- full-time
- £28,000 - £33,000 per annum
Job Description:
IT Service Desk Analyst - London
A new opportunity has arisen for a Service Desk support technician due to growth with an established IT Service provider in Central London.
Ideally you will have 1+ years Support experience and be consultative in your approach.
Job responsibilities
*Respond to client requests within SLA’s
*Provide 1st and 2nd line desktop and server support
*Maintenance of cloud-based networks
*Build relationships
*Ad-hoc project work such as IT installs, upgrades and migrations
*Call logging
Skill Set
*Graduate with IT, Maths, Science or Business or appropriate technical certifications or experience
*Experience of working on a MSP helpdesk or in an IT support environment
*Microsoft Windows 10/11
*Microsoft Office including Excel, Word, Outlook
*Cloud-based hosting including Microsoft Office 365
*Organised
*Abiity to work with a small team
*Excellent communication, interpersonal and presentation skills
Benefits
*Range £28,000-£33,000.
*Working hours are 8 hours per day flexible between 08.00-18:00 Monday to Friday depending on the work rota. You will occasionally be requested to work outside these hours.
*Benefits include 25 days holiday, pension scheme and participation in company bonus scheme.
A new opportunity has arisen for a Service Desk support technician due to growth with an established IT Service provider in Central London.
Ideally you will have 1+ years Support experience and be consultative in your approach.
Job responsibilities
*Respond to client requests within SLA’s
*Provide 1st and 2nd line desktop and server support
*Maintenance of cloud-based networks
*Build relationships
*Ad-hoc project work such as IT installs, upgrades and migrations
*Call logging
Skill Set
*Graduate with IT, Maths, Science or Business or appropriate technical certifications or experience
*Experience of working on a MSP helpdesk or in an IT support environment
*Microsoft Windows 10/11
*Microsoft Office including Excel, Word, Outlook
*Cloud-based hosting including Microsoft Office 365
*Organised
*Abiity to work with a small team
*Excellent communication, interpersonal and presentation skills
Benefits
*Range £28,000-£33,000.
*Working hours are 8 hours per day flexible between 08.00-18:00 Monday to Friday depending on the work rota. You will occasionally be requested to work outside these hours.
*Benefits include 25 days holiday, pension scheme and participation in company bonus scheme.
Job number 1751525
metapel
Company Details:
HW Select Ltd
We are one of London’s most established IT Recruitment Agency’s and fill IT jobs globally. 80% of the roles we fill are through headhuntin...