Relationship Manager £25 - £28K
37.5 hours Mon - Fri
Hybrid - 3 days in Office 2 days at home
25 days holiday plus bank holidays - 5 service days after eligibility.
Fantastic other benefits (happy to discuss).

The Role
* Assisting clients in selecting the appropriate finance option by following our compliant sales process and client care best practices.
* Handling finance rate negotiations and coordinating all stages of client transactions.
* Engaging in frequent telephone interactions with clients, our field-based sales team, and dealer sales personnel.
* Meeting profit and margin targets, along with other key performance indicators.
* Establishing and maintaining client relationships through regular calls and emails, and promptly addressing inbound inquiries.
* Cultivating existing relationships with clients and dealer sales personnel.
* Developing new client relationships.
* Managing and maintaining the sales pipeline.
* Providing support to the team while achieving individual objectives.
* Taking ownership of workload coordination (with supervisor support available after training).
What you will need to bring
* Emphasising customer service, fairness, empathy, and good practices.
* Demonstrating a proactive and self-motivated approach with a positive attitude.
* Displaying confidence, resilience, and curiosity.
* Exhibiting effective verbal and written communication skills.
* Proficient in administrative tasks, computer literacy, and digital technology usage (with training).
* Capable of prioritizing and professionally managing multiple client demands.
* Skilled in numeracy, accuracy, and diligence.
* Collaborative team player who is sociable, supportive, and empathetic.
Qualifications & Experience
* Minimum A levels/BTEC qualifications, with a degree or equivalent being beneficial.
* Ideal to have a track record of meeting sales quotas in a financial services environment.
* Beneficial to hold professional qualifications in finance or banking.
* Ideal to possess knowledge of hire purchase, leasing, or B2B lending.
* Desirable to understand financial services regulations and industry policies, including anti-money laundering, data protection, fraud prevention, and fair treatment of customers.
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