Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy supporting partners to achieve shared success? If so, Suits Me has the perfect role for you!
Who We Are:
Suits Me is an award-winning financial services provider offering inclusive banking solutions. We’re proud to work closely with our Credit Union partners, ensuring our services help people manage their finances with ease and confidence.
About the Role:
As a Referrer Support Executive, you’ll be the first point of contact for our valued Credit Union Referrers, handling inbound calls and emails. Your role will focus on delivering outstanding service to support our partners and ensure a seamless experience for our shared customer base.
Key Responsibilities:
*Responding promptly and professionally to inbound calls and emails from Credit Union Referrers.
*Providing expert support and guidance to referrers, ensuring they have the tools and knowledge needed to assist customers effectively.
*Troubleshooting queries and resolving issues efficiently to maintain excellent service standards. (Credit Unions and customers directly)
*Building strong, positive relationships with referrers to foster ongoing collaboration.
What You’ll Bring:
*Excellent communication skills, both verbal and written.
*A customer-focused mindset with a proactive approach to problem-solving.
*Strong organisational skills and the ability to multitask in a dynamic environment.
*A collaborative attitude, with a passion for building relationships and working as part of a team.
What We Offer:
*Competitive salary with bonus opportunities.
*Generous holiday allowance - 30 days plus bank holidays.
*Training and development to help you grow and succeed in your role.
*A supportive and inclusive working environment.
*Company pension for your future financial security.
Join our friendly team in Knutsford and make a real difference to our Credit Union partners and their customers.