Customer Service Consultant
other jobs rthirteen RECRUITMENT
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- England,East of England,Norfolk,Norwich
- full-time
- £25,056 per annum
Job Description:
R13 are working in collaboration with a leading retailer in their search for a Customer Service Consultant to join their dedicated team based in North Norfolk. The main purpose of your role will be to effectively manage and resolve customer queries/complaints whilst maintaining the highest level of customer excellence.
This is a full-time, permanent position, working 40 hours per week on an 8-4:30/9-5:30 rota. The offered salary for this position is £25,056 per annum.
The company
Offering a broad range of high-quality products, this reputable retailer has over 20 stores across the UK and an established online presence. They pride themselves in creating a positive and engaging working environment for their employees, appreciate the importance of a work life balance and encourage employees to take an active role in shaping the direction of the business.
The day to day
*Handling a high-volume incoming calls, emails and live chats from customers.
*Processing customer orders via our bespoke online system.
*Successfully handling customer complaints by establishing the nature of their contact and collecting all required information.
*Inputting new customer queries and complaints onto the CRM system, including information regarding the nature of the query/complaint, placing this into the workflow based on urgency.
*Collecting enquires and complaints from a shared inbox, allocating workload appropriately.
*Liaising with internal departments and third parties to gather required information.
*Resolving outstanding customer queries on a same day basis.
*Updating CRM systems with progress updates on customer enquiries and complaints.
You will have/be
*Previous experience and passion for delivering excellent levels of customer service as this is very important for the brand.
*Previous complaints handling experience (telephone based or face to face) within an office/retail-based environment.
*The ability to manage and successfully resolve complex customer queries/complaints in a timely and effective manner.
*The ability to remain calm, empathetic and patient with customers who are dissatisfied with an element of service or product.
*A confident communicator and able to handle difficult situations.
*Strong organisational skills coupled with the ability to prioritise workload effectively.
How to apply
To hear more details about this fantastic opportunity please email your CV to Tasha Coe - Senior Managing Recruitment Partner at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.
This is a full-time, permanent position, working 40 hours per week on an 8-4:30/9-5:30 rota. The offered salary for this position is £25,056 per annum.
The company
Offering a broad range of high-quality products, this reputable retailer has over 20 stores across the UK and an established online presence. They pride themselves in creating a positive and engaging working environment for their employees, appreciate the importance of a work life balance and encourage employees to take an active role in shaping the direction of the business.
The day to day
*Handling a high-volume incoming calls, emails and live chats from customers.
*Processing customer orders via our bespoke online system.
*Successfully handling customer complaints by establishing the nature of their contact and collecting all required information.
*Inputting new customer queries and complaints onto the CRM system, including information regarding the nature of the query/complaint, placing this into the workflow based on urgency.
*Collecting enquires and complaints from a shared inbox, allocating workload appropriately.
*Liaising with internal departments and third parties to gather required information.
*Resolving outstanding customer queries on a same day basis.
*Updating CRM systems with progress updates on customer enquiries and complaints.
You will have/be
*Previous experience and passion for delivering excellent levels of customer service as this is very important for the brand.
*Previous complaints handling experience (telephone based or face to face) within an office/retail-based environment.
*The ability to manage and successfully resolve complex customer queries/complaints in a timely and effective manner.
*The ability to remain calm, empathetic and patient with customers who are dissatisfied with an element of service or product.
*A confident communicator and able to handle difficult situations.
*Strong organisational skills coupled with the ability to prioritise workload effectively.
How to apply
To hear more details about this fantastic opportunity please email your CV to Tasha Coe - Senior Managing Recruitment Partner at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.
Job number 1753381
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Company Details:
rthirteen RECRUITMENT
You?ve found rthirteen, commercial recruitment specialists. We recruit for vacancies throughout the commercial arena, from entry to director level, on...