To provide a first-class service to Agents and Coverholders covering all aspects of their Delegated Authority Insurance Arrangements.
Duties:
*Ensuring high professional standards and continual improvements in service delivery
*Ensuring that the Company’s systems, compliance and procedures are followed at all times, in accordance with the company’s compliance and procedure manuals
*Checking formal documents for accuracy prior to processing and issuance of formal documentation to clients and markets
*Submitting Policy documentation to signing offices where applicable (both bureaux and non-bureaux)
*Processing of transactional via Internal processing system
*Producing debit/credit notes and bureau submissions where required
*Handling and resolving client and queries in respect of both Policy and Premium issues
*Ensuring that diary checks (manual and electronic) are maintained
*Maintaining statistical information including Earned to Incurred figures and Profit Commissions as required
*Maintaining electronic filing system is up to date at all times
*Assisting with the team with Ad hoc duties or covering colleagues where required
*Meeting and adhering to agreed service levels and SLA’s
*Production and renewal of Binding Authorities / Slips, ensuring all are in acceptable order in line with both Lloyds and Company procedures and guidelines
*Production of endorsements where required
Experience:
*Good knowledge of the regulatory requirements of general insurance in operation at any time
*Good knowledge of FCA regulations and guidelines relating to both private and commercial customers.
*Willingness to continue to develop knowledge of products and related issues through formal and informal learning, both internally and externally to the firm.
*Experience in a similar role
This client offers remote working with occasional visits to their London office