Working at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.
We have an exciting opportunity for a Financial Crime Analyst to support our Operations function.
You’ll support the Society’s Financial Crime function which includes fraud and Anti-Money Laundering (AML), as well as assisting in delivering effective fraud detection and prevention and support in relation to anti-money laundering and terrorist financing investigations.
The Benefits
*Salary - up to £26,498 p.a. - depending on skills and experience.
*Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
*Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.
*Hybrid Working - the tools and equipment you need to be able to work from home when you need to, depending on your role.
*Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.
*Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.
The Role
You’ll work in shifts Monday to Friday between the hours of 6am and 10pm and weekends between 8am and 5:30pm
You’ll work closely with key business areas across the organisation on Financial Crime related matters to deliver, through attitude and actions, an exceptional customer experience and meet, exceed and continuously improve standards and quality of customer service, both internal and external.
*To provide the Operations Management team with accurate, appropriate, and relevant management information to enable them to fulfil their responsibilities effectively and efficiently.
*To assist the Financial Crime Manager and Team Leader in ensuring that documented procedures and controls are in place to comply with the relevant regulation.
*To assist the Financial Crime Manager and Team Leader in the preparation of papers for the Fraud Prevention Meetings and Audit Committee Meetings and to complete actions arising from these meetings.
*To assist in the detection of fraud and money laundering through transaction monitoring.
*To understand and be aware of the risk and control environment in your area of the business and adhere to processes and procedures in order to minimise risk.
*To act, at all times, in a manner which is consistent with the Society’s culture of treating customers fairly.
*To continually improve and review your customer service skills to ensure internal and external customers are subjected to an excellent standard of customer service.
*To consistently work in an efficient and highly productive manner, seeking to challenge and improve processes undertaken by you and within your team, to ensure a high level of productivity.
*To assist the Financial Crime Manager and Team Leader with the completion of tasks and other initiatives, as appropriate, to agreed timescales, budgets, and standards.
About You
You’ll have previous experience within a customer service or financial environment and be aware of applicable regulation. We’d also love to see:
*Knowledge of payments systems and schemes
*A natural interest in investigation styles and techniques
*Analytical skills
*Attention to details and quality outputs