Immediate Requirement: 1st Line Service Desk Support Analyst - 3 Months initially
150 - 200 a day inside IR35
Are you an experienced IT professional ready to make an immediate impact in a professional services environment? Join our Internal IT Service Desk team to deliver exceptional 1st Line IT support to end-users.
Your Role:
*Provide first-line support for hardware, software, and network issues.
*Log and resolve incidents, adhering to Service Level Agreements (SLAs).
*Support onboarding/offboarding, including laptop builds with Intune and Autopilot.
*Deliver outstanding customer service, keeping users informed and supported.
*Maintain and update documentation to enhance efficiency.
What You’ll Bring:
*Proven IT support experience in professional services.
*Strong knowledge of Windows OS, M365, and Active Directory.
*Excellent communication and problem-solving skills.
*Familiarity with basic networking and remote desktop tools.
Start immediately and make a difference in a dynamic, fast-paced team. Apply now!