Neighbourhood Housing Officer
Location: Ashford
Salary: £16.75 PAYE - £20 LTD. P/H.
Contract Type: Temp
Are you passionate about housing and community engagement? Our client is seeking a dedicated Neighbourhood Housing Officer to join our team. This is an exciting opportunity to manage a designated patch, providing a high-quality service to tenants and residents across the borough.
The Role
As a Neighbourhood Housing Officer, you will:
*Deliver a neighbourhood-based housing service, managing rent arrears and addressing anti-social behaviour (ASB).
*Conduct property and estate inspections, ensuring council properties are maintained to a high standard.
*Support tenants in meeting their tenancy obligations, taking enforcement action when necessary.
*Promote community cohesion and engagement through active collaboration with tenants and residents.
*Manage void properties efficiently, minimizing turnaround times and ensuring compliance with tenancy agreements.
*Work closely with partner agencies to provide safeguarding, welfare support, and multi-agency solutions.
*Assist with income management, ensuring rent accounts are effectively maintained.
Key Responsibilities
*Address ASB in partnership with agencies such as the Police and social care.
*Conduct welfare checks for vulnerable tenants and make safeguarding referrals as needed.
*Ensure compliance with statutory landlord duties, including gas and electrical safety checks.
*Provide support for succession, assignment, and amendments to tenancy agreements.
*Represent the Council in court for possession cases and enforcement actions.
The Candidate
We are seeking a candidate who has:
*Experience in housing management, including rent arrears collection and estate management.
*A strong understanding of housing-related legislation, ASB management, and welfare benefits.
*Excellent communication skills to build effective relationships with tenants and stakeholders.
*The ability to work independently and as part of a team, adapting to changing circumstances.
Desirable Qualifications:
*HNC/HND or degree in a relevant field.
*CIH qualification or equivalent housing-related certification.
How to Apply
Please send a CV to or call to have an informal discussion