IT Service Design Consultant
*Location: Remote (Occasional travel to Nottingham and customer offices)
*Salary: £45,000 - £55,000
*Permanent
About the Role:
A fantastic opportunity for an experienced IT Professional to join a growing team. Ideal for someone with a background in IT service management, service desk management, or team leadership, this role focuses on designing tailored IT service solutions without a sales-driven emphasis supporting in the creation of solutions for clients
Key Responsibilities:
*Customer & Stakeholder Engagement: Work with internal teams to evaluate customer requirements and design effective service solutions.
*Solution Design & Governance: Manage the design process, ensuring solutions meet customer needs and align with internal capabilities.
*Operational Governance: Follow internal processes for solution approval and ensure smooth transition to operational teams for delivery.
*Continuous Improvement: Contribute to the development of new service offerings and improvements to existing services.
Skills and Experience:
*Communication & Collaboration: Strong communication skills, with the ability to explain complex concepts to both technical and non-technical stakeholders.
*Technical Expertise: Strong understanding of IT service management (ITIL), outsourcing, service desk operations, and cloud services.
*Problem Solving: Ability to design scalable solutions and manage them through delivery.
*Experience: Previous experience in IT service management, service desk management, or similar roles.
Desirable Skills:
*PRINCE2 or other project management certifications.
*Familiarity with IT bid support and public sector procurement.
Working Environment:
*Home-based with core hours (9 am - 5:30 pm).
*Occasional travel to Nottingham and customer sites (expenses covered).
*Flexibility in hours as required to meet customer needs.
Why Join?
This is a great opportunity for professionals looking to apply their IT service management expertise in a service design role. Join a collaborative team where technical excellence and problem-solving are valued over sales focus.
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