Hybrid working, £26,000 - £30,000 DOE, 39 days annual leave, 35hrs per week for an excellent work life balance.
7hrs shifts per day across Monday - Saturday between 8-6 (on Saturdays the latest you’ll work is 3pm!)

Gosforth based, free parking, training for 5 week is office based, thereafter hybrid working if preferred.

Start date: Jan 2025

Duties:


*managing a team of 12 agents
*coaching and development
*performance management
*absence and sickness reviews and management
*dealing with escalations as required
*ensuring SLAs are met by managing KPIs
*carrying out 1:1s with agents
Must have:
*proven experience managing teams in the contact centre environment
*experience working towards strict regulations
*coaching and supportive nature
*excellent customer service skills

Initially you’ll start on an agency contract for 6 months, with the view to move to a permanent contract where you will receive the below additional benefits:


*39 days annual leave AND 5 paid well-being days
*career progression
*Private medical
*8% employer pension contribution
*hybrid working
*enhanced maternity/paternity (20 weeks full pay!)
*and many more benefits!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.