Application Analyst
other jobs In Technology Group Limited
Added before 1 Days
- England,East of England,Hertfordshire
- full-time
- £32,000 - £38,000 per annum
Job Description:
Job Title: 2nd Line Application Support
Location: Hitchin (full-time onsite)
Industry: Property
Salary: £32-38k (DOE)
Role Overview: As a 2nd Line Application Support Analyst, you will provide technical support for web and mobile applications to business partners and end-users. You will engage with customers promptly to document details of their cases, issues, or requests, and work collaboratively with the wider Support team.
Key Responsibilities:
*Provide 2nd line support via ticketing systems
*Update systems/documentation with relevant information
*Work closely with stakeholders to guide system changes, fixes and developments
*Escalate complex issues to Application Specialists where applicable
*Deliver training and advice on mobile and web applications
Key Skills & Requirements:
*Previous experience in supporting wither TotalMobile Mobilise, TotalMobile Connect or Trimble Fieldview
*Experience working with ServiceNow
*3+ years’ experience within a similar role
*Database experience- SQL/MySQL
This role is ideal for someone with a customer-focused mindset who is eager to provide high-quality application support while working collaboratively within a team environment.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Location: Hitchin (full-time onsite)
Industry: Property
Salary: £32-38k (DOE)
Role Overview: As a 2nd Line Application Support Analyst, you will provide technical support for web and mobile applications to business partners and end-users. You will engage with customers promptly to document details of their cases, issues, or requests, and work collaboratively with the wider Support team.
Key Responsibilities:
*Provide 2nd line support via ticketing systems
*Update systems/documentation with relevant information
*Work closely with stakeholders to guide system changes, fixes and developments
*Escalate complex issues to Application Specialists where applicable
*Deliver training and advice on mobile and web applications
Key Skills & Requirements:
*Previous experience in supporting wither TotalMobile Mobilise, TotalMobile Connect or Trimble Fieldview
*Experience working with ServiceNow
*3+ years’ experience within a similar role
*Database experience- SQL/MySQL
This role is ideal for someone with a customer-focused mindset who is eager to provide high-quality application support while working collaboratively within a team environment.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job number 1763106
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Company Details:
In Technology Group Limited
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