Our client is seeking to recruit a native speaking German and/or Dutch Customer Service Advisor to join their small team. Candidates will be able to demonstrate previous experience within a customer service/administrative based role. You will have an excellent customer-focussed manner and be a friendly and enthusiastic team player, with a flexible attitude to assist and provide support wherever needed.
This is a part-time role, working 20 hours a week. Your working pattern will be 4 hours per 4 days (2 days from home, 2 from the office) plus 4 hours during the weekend anytime from home (preferably 2 hours on Saturday and 2 hours on Sunday).
PLEASE NOTE: Office is currently located South Cambridge but will be moving to Central Cambridge in next 2-3 months.
Key Duties
*Reply to customer enquiries, mainly via email, but also taking some calls (when office based)
*Amend bookings and arrange/address special requests
*Pro-actively deal with any customer issues arising
*Addressing customer complaints, escalating where necessary
*Providing additional support to the team during quieter periods. This can include assisting with translation work
Key Skills and Experience
*Native German and/or Dutch speaker (fluency in both written and spoken English and Native Language)
*Good problem-solving skills
*Committed and hard-working with a flexible approach
*Demonstrable experience with Customer Service/Administrative based roles
*Previous experience within the Travel industry would be advantageous
*Self-starter, motivated with a positive ’can-do’ attitude
*Well-organised with the ability to prioritise workload
*Great customer-focused manner, effective communicator
*Strong attention to detail
*Good IT skills with competency in MS Office