Customer Service Advisor 
Monday to Friday : 09.00 - 17.00
£12.50 per hour
People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Maidstone on a full-time basis.
This is a fantastic opportunity working in a friendly team with room to grow and progress.
This is a temporary to permanent position. The role will be temporary for four weeks with the opportunity to become permanent.
Benefits
*Modern working environment 
*Temp to perm opportunity
*Weekly pay whilst temporary
*Site canteen
*Site parking
Day to Day Duties
*Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the organisation 
*Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines 
*Identify customers’ unsatisfied lines and action in accordance with individual customer request
*Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments
*Liaise with customers and manage return requests, making decisions on the timescale, value, suitability and possible reallocation of the same, within Customer Service guidelines
*Investigate missing orders and where necessary authorise customer ’credits’ or ’declines’ within a given limit
*Develop the relationship and lines of communication between the Organisation  and customers
*Advise customers of suitable alternative products and place orders where necessary on their behalf
*Support Inventory in managing all stock levels by targeting and contacting potential customers
Essential Skill
*PC literate
*Previous customer service experience desirable
*Work on own initiative
*Problem solving 
*Planning and organising
*Confident
*Pleasant, helpful attitude to all internal and external customers
*Excellent verbal and written communication skills
Desirable Experience
*Previous customer service experience gained within a Contact Centre environment is desirable 
*Own transport desirable due to location and limited public transport 
Training
*Training is provided
Contact
Apply today by clicking below