Customer Service Advisor

Company: UKPN
Location: Borehamwood (Hybrid – 3 days in office, 2 days from home after training)
Contract Length: 12 months
Start Date: Ideally 6th January
Rate: £13.42 per hour
Working Hours: Monday to Friday, 8:30am – 4:30pm or 9:00am – 5:00pm
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Role Overview
Join the Connections Gateway Team at UKPN, where you’ll play a vital role in supporting renewable energy initiatives. This role involves processing applications for renewable energy projects such as solar panel installations and managing customer enquiries.
You’ll handle a mix of renewable energy-related queries and general customer service overflow calls, contributing to a seamless customer experience.
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Key Responsibilities
• Process applications for renewable energy installations, ensuring accuracy and compliance.
• Handle inbound calls, including renewable energy-related enquiries and general customer service support.
• Collaborate with internal teams to ensure efficient and effective service delivery.
• Utilize systems like SAP and Smart Connect (training provided).
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Requirements
• Experience: Prior customer service experience (face-to-face or telephone-based).
• Strong communication and organizational skills.
• Adaptable and willing to learn new systems and processes.
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Training and Support
• Comprehensive initial training (approximately 2-3 weeks), including shadowing and ongoing support tailored to your needs.
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