Leading communications client now requires a Technical Support Engineer to aid the development of their innovative GNSS Technology.
This role will diagnose/resolve issues related to our client’s satellite navigation and test simulation systems. The position will be customer facing, providing guidance and advice to customers and collaborating with the in-house engineering team to solve complex issues.
Responsibilities:
*Work with the global support team to provide customers and end users with technical support.
*Prepare and deliver solutions to customers for both hardware and software issues.
*Liaise with Software and Hardware teams to resolve complex customer issues and highlight design flaws.
*Provide hardware repair and calibration services for positioning, navigation and timing customers.
*Manage incoming Service requests from customers and sales teams.
*Maintain records of customer issues and product defects using Salesforce/JIRA.
Key Requirements:
*Beng or HND in an Engineering discipline.
*Strong understanding of GNSS/satellite navigation concepts.
*Previous experience providing customer support.
*Excellent communication/customer service skills.
*Direct experience using standard RF and other test equipment (Power meters, Spectrum analysers, Frequency counters, Oscilloscopes)
*Ability to read and interpret technical manuals, RFCs and regulations.
*Ability to write reports and business correspondence.
This role provides a base salary of up to £46,000 + Excellent benefits.
In terms of location, this role is based in Paignton with 5 days per week on-site.