This fantastic client is on the look out for a Sales Administrator who can support the Direct Sales Teams and Sales Technology Specialists to provide Account Management and Pre & Post-Sales support to new or existing Customers, supporting all sales activities from opportunity to order enabling sustainable and profitable growth in Digital Services.
Key responsibilities:
*Collaborate with the Customer Account Management Team to identify potential opportunities and projects whilst liaising with Specialist Teams to support the sales cycle.
*Develop and leverage customer relationships to generate and qualify opportunities resulting in increased sales revenue with a Digital First approach.
*Maintain customer pricing and products in the eCommerce platform creating a positive digital experience for the Customer.
*Develop and maintain a clear understanding of products and services in the IT Services portfolio by actively participating in learning, some of which may be held outside the normal core hours of the business. Provide expert product & industry knowledge to find solutions to customer requirements.
*Maintain Customer specific Profiles and Account Plans, ensuring Customers can be assigned the correct levels of support & pricing whilst representing IT Services as a central point of contact for pre-sale and post-sale enquiries.
*Create & maintain accurate opportunities in the CRM & update Applications to facilitate opportunity tracking.
*Co-ordinate the special bid/deal registration and price negotiation processes to maximize potential margin and track the renewals of Software & Extended Warranty Support contracts so they can be converted to Sales.
*Manage the opportunity to quote and quote to order procedures generating quotations for electronic signature and collating contractual order documentation to submit to Operations for processing.
*Achieve KPIs and financial sales targets whilst adhering to policies
The role will regularly engage and work with the following resources:
Internal
*Regular contact with Sales Specialists & Pre-Sales regarding technical solutions, commercial models, and costs for contracts & proposals.
*Daily liaison with the Sales division up to Director level regarding account development, business strategy, achieving targets and customer success initiatives.
*Business Operations, Procurement and Supply Chain, Project Management regarding the fulfillment lifecycle and customer queries.
*eCommerce Team regarding Digital Sales strategies & Customer requirements.
*Finance Teams in relation to governance & compliance.
External
*Direct customer contact regarding quotations, orders, projects, and queries.
*Relationships with key vendors and strategic partners to collaborate on opportunities.
Experience required:
*Proven experience within a similar Technical Sales or Operations Role.
*A confident approach to Account Management and development of key relationships at all levels in the Customer.
*Able to follow up with Customers to create a positive customer experience.
*Excellent agility with organisational, time management and planning skills.
*Self-motivated with a flexible and collaborative approach to teamwork.
*Excellent numeracy skills with a sense of commercial acumen.
*Strong written and verbal communication skills with the ability to articulate complex subject matter.
*Competent in IT with intermediate knowledge of Microsoft Office, Enterprise Resource Planning and Web-based tools.
*The ability to solve problems and think logically and laterally to find solutions.
Apply and one of our consultants will be in touch!
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