Service Support Administrator | Wigan | Salary: Up to £28k + Benefits
Hours: 38.75 hours per week - Monday - Friday
Service Support AdministratorBenefits:
*Competitive salary
*22 days holiday per annum (plus public holidays)
*Increasing holiday entitlement by 1 day per year, up to a maximum of 25 days per annum
*Pension Scheme
*Company contractual sick pay scheme
*Private Medical Scheme
*Cycle to Work Scheme
Zachary Daniels have an exciting opportunity to join a leading global provider proudly accredited by Investors in People based in Wigan.
The successful candidate will be part of a dynamic and supportive team that values teamwork. If you’re looking for a role where you can grow and challenge yourself, then this is the perfect opportunity for you!
Responsibilities for a Service Support Administrator (but not limited to) As a Service Support Administrator, you will play a key role in delivering exceptional customer service and ensuring that operational support requests are handled efficiently and in line with the company’s service level agreements (SLAs) and contractual obligations.
*Receive, record, and process incoming customer support requests via phone and email.
*Use the In-house system to log customer support requests accurately and promptly.
*Create accurate quotations, estimates, or proposals for chargeable work and support services.
*Co-ordinate both chargeable and non-chargeable support requests, ensuring they meet company standards and service level agreements.
*Ensure all required documentation is obtained and recorded, and issue invoices for chargeable work in line with client payment terms.
*Produce and review support-related reports for the Head of Support Services.
*Respond to customer queries or concerns and escalate when necessary.
*Participate in relevant meetings and work closely with technicians, management, customers, and suppliers.
*Undertake other duties as required to support the business needs.
Service Support Administrator Key Requirements
*Scheduling experience (beneficial).
*Strong IT skills, including proficiency in Excel and Microsoft Office.
*Experience in producing customer quotations and estimates.
*Knowledge of processing supplier and sub-contractor purchase orders.
*Ability to work in a fast-paced environment and meet deadlines.
*Highly organised with excellent time management skills and attention to detail.
*Strong written and verbal communication skills, with the ability to build positive relationships with colleagues, customers, and suppliers.
*Ability to work effectively as part of a team.
BBBH32183