Large Loss Motor Insurance Claims Handler, Fully Remote Role, Up to £85,000 + Benefits, Fantastic Insurance Company
Large Loss Motor Insurance Claims Handler Overview:
As a Large Loss Motor Insurance Claims Handler you will pro-actively handle a portfolio of motor claims consisting of mainly high value bodily injury with reserves in excess of £500,000.
Working within a team you will be a central referral point for technical issues, advising on strategy, tactics and key developments. You will also assist in targeted reviews to ensure best practices and outcomes.
Key Responsibilities:
*Managing claims caseload, in accordance with the company standards, claims handling procedures and service levels.
*Controlling claim cost by achieving most economical settlement, through good use of liability and arguments and effective negotiation
*Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis and handled in a timely manner aligned to SLAs &/or any Court timetable.
*Attendance at Trials and conferences with Counsel where appropriate.
*Adherence to and engagement with Reinsurers and all associated Large Loss procedures.
*Full adherence to authority limits
*Developing and maintaining effective relationships with colleagues and business partners.
*Adhering to agreed personal authority limits, referring to line manager/Large Loss Team for authorisation where activity exceeds such limits.
*Ensuring compliance with all regulatory requirements (including "treating customers fairly" principles).
*Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.
*Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
*Act as a technical referral point within team and through the business, to ensure technical queries and referrals are managed within SLA’s
*Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
*Where applicable, to ensure that GDPR, FCA, TCF and other regulatory requirements are met.
What’s in your DNA / Experience Needed:
*Strong and current working knowledge of personal injury claims with a handling experience in serious injury
*Strong technical knowledge and, where applicable, the application of Discount Rate, Care Claims and any other heads of claim applying to serious injury claims.
*Good knowledge of medical disciplines required in investigating personal injury claims at all levels of severity.
*Able to demonstrate an understanding and application of claims negotiation, liability decision making and cost potential.
*Knowledge of current, relevant Case Law
*Ensuring compliance with all regulatory requirements (including ’treating customers fairly)
*Strong customer service and communication skills
*Ability to manage and prioritise own workloads
*Good communicator and the ability to coach and support colleagues on technical topics
*Willingness to develop self and new skills
*Ability to work with flexibility in a proactive claims environment
*Good market knowledge
*Good commercial awareness