Customer Support Executive
Location: Hybrid working, split between office (Wilmslow) and home working
Hours of Work: 08:30 - 17:00
Salary: £22,575 + Bonus (up to £1,500 per month)
The Role
An exciting opportunity has arisen for a Customer Support Executive to join our Commercial Sales Operations team. We are looking for individuals who are commercially savvy and who are excellent at objection handling.

The role, in a nutshell, is contacting and rebooking prospective clients with our Business Development Consultants (BDC). So, the calls will be relatively warm, as they will have already spoken to one of our Business Development Consultants and booked a meeting in and are aware of the services that we offer. You will be following up, fact-finding and objective handling reasons for cancellation with the view to rebook the client back in with the BDM.
Skills that we required:
* Excellent communication skills
* Strong organisational skills
* Strong understanding of the sales process
* Sales driven
* Good analytical and commercial skills to maximise diary management
* Adaptable and able to make prompt decisions
* Supportive team player
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role and the overall business objectives of the organisation.
About You
You are a team player with excellent communication skills. You can pick things up quickly so understanding our process won’t be a problem for you. We are a fast-paced company, so you’ll be comfortable working at speed and able to adapt quickly.
The Company
We are Citation. We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies!

We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleagues’ and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.

Why Join Us?
At Citation, we don’t just offer a job - we provide a career and a community. Here’s a glimpse of the perks our extraordinary team members enjoy:
* 25 Days Holiday + Bank Holidays: Recharge with plenty of time off to relax and explore.
* Birthday Bliss: Take a day off to celebrate YOU on your special day.
* Post-Wedding Bliss: Newlyweds get an extra week to soak in the happiness.
* Growing Families: Enjoy vouchers and special perks for expectant parents.
* Healthcare Cash Plan: Access private healthcare to keep you feeling your best.
* Pawternity Leave: Welcoming a new furry friend? Take a day off to make it memorable.
* Community Days: Make a difference with a day off to volunteer or support a charity.
Join us at Citation, where you’ll gain unparalleled experience, be celebrated for your achievements, and thrive in a supportive culture!
Hit Apply now to forward your CV.