Job Title: Clip n’ Climb Arena Assistant
Location:The Pinnacle Bouldering Centre and Clip ’n’ Climb Northampton, Weston Favell
Job Type: Full-Time, Part Time, Permanent
Salary: Competitive, based on experience
Perks:
*28 days holiday Pro Rata
*Free climbing access
*Exclusive staff discounts
Role Overview:
As a Clip n’ Climb Arena Assistant, you will manage and deliver exciting and safe climbing sessions using the Clip n’ Climb facilities, inspiring visitors of all ages to enjoy climbing in a fun, controlled environment. You’ll ensure smooth day-to-day operations, overseeing safety, customer experience, and session scheduling. This role is ideal for someone with an interest for climbing and customer service, looking to help create a memorable experience for all visitors.
Key Responsibilities:
Clip and Climb Sessions:
*Lead and supervise fun, engaging climbing sessions for groups and individuals, ensuring they are suitable for all ages and abilities.
*Ensure that sessions start and finish on time, keeping the schedule running smoothly.
Safety:
*Conduct daily safety checks of Clip n’ Climb equipment and ensure safe operations at all times.
*Deliver safety briefings to participants, ensuring everyone understands how to use the equipment properly.
*Kit up participants in safety harnesses and other equipment ensuring it its fitted correctly.
*Perform rescues and give assistance to any participants who require it.
*Full training on the above will be provided.
Customer Interaction:
*Provide excellent customer service, greeting visitors warmly and ensuring they have an enjoyable experience.
*Address any customer concerns or issues promptly and professionally.
Centre Maintenance:
*Help keep the Clip n’ Climb area clean and well-maintained, and assist with reception and café duties as needed.
Skills & Experience:
Required:
*Interest in climbing or an interest in sports.
*Strong customer service and communication skills.
Desired:
*First Aid and Safeguarding qualifications.
*Experience working in a busy leisure environment
Personal Attributes:
*Able to stay calm under pressure and handle a fast-paced environment.
*Friendly, approachable, and enthusiastic about working with customers of all ages.
*Highly organized and self-motivated, with a proactive approach.
What We Offer:
*Competitive salary and career growth opportunities in a growing business.
*Full training and ongoing development.
*Free climbing access to all Pinnacle sites and exclusive discounts on gear
Work Location: In person, Northampton
Expected Hours: 20-40 hours per week (day shifts, weekends, holidays)