We are seeking to appoint a Senior Quality Officer to join a well-established team at Head Office in Chandlers Ford. This position is pivotal in maintaining and enhancing the Quality Management System (QMS), driving compliance, and fostering a culture of continuous improvement.
Supporting the Quality Manager, the Senior Quality Officer will act as a subject matter expert, ensuring the organisation consistently meets ISO 9001:2015 standards and delivers exceptional service to its customers.
The position has a unique combination of strategic responsibilities, such as process development and supplier management, with operational duties, including audits, root cause analysis, and mentoring junior team members.
Key Duties & Responsibilities:
*Oversee and maintain the QMS, ensuring it reflects best practices and remains compliant with ISO 9001:2015 and other relevant standards.
*Define and optimise internal processes, creating and updating quality policies and procedures to drive operational efficiency.
*Manage and conduct internal and external audits, identifying non-conformances, preparing reports, and implementing corrective actions.
*Maintain and improve supplier management systems, conducting regular assessments and managing the Approved Supplier List.
*Champion continuous improvement initiatives, using methodologies such as Lean Six Sigma to enhance quality and operational performance.
*Investigate customer complaints, producing detailed reports and implementing resolutions to ensure customer satisfaction.
*Design and deliver training sessions on quality systems and best practices, mentoring junior team members to strengthen the organisation’s quality culture.
*Monitor regulatory changes and assess quality-related risks, providing expert advice to ensure compliance and implement preventive measures.
Skills & Experience Required:
*Proven experience in a senior quality role with a track record of managing and maintaining QMS.
*In-depth knowledge of ISO 9001:2015 standards, including implementation, auditing, and compliance.
*ISO 9001:2015 Lead Auditor Certification is essential.
*Strong analytical skills with the ability to interpret complex quality data and develop actionable improvement plans.
*Exceptional communication and leadership skills, capable of influencing stakeholders and fostering collaboration.
*Advanced IT skills, including proficiency in MS Office and experience with document control systems such as SharePoint.
*Comfortable working in a fast-paced, high-pressure environment with changing priorities.
*Full UK driving licence is required, with the ability to travel nationwide and occasionally stay away from home when necessary.
Summary
Position: Senior Quality Officer
Location: Chandlers Ford Base with nationwide travel
Duration: Permanent
Salary: Competitive, based on experience
Start: Notice Dependant
Apply: Now!!
If you are a dedicated quality professional with the expertise to drive compliance and continuous improvement, we would love to hear from you!