System Analyst Team Lead
*Salary: Up to £33,000
*Package: Excellent employee benefits
*Job Type: Permanent
*Location: Portsmouth
*Hybrid Model: Fully on-site
About the Role
My client, a leading Portsmouth based IT Services organisation, are seeking a candidate to act as Team Lead for their recently forming Level 1 IT support team.
The candidate will require solid foundations of IT knowledge, and be comfortable taking lead and responsibility for high quality Level 1 customer support.
Responsibilities:
*Service management and reporting – managing the ticket quality process.
*Leading a Level 1 ticket based IT support team
*Ensuring consistently high quality standards of customer support
*Carrying out incident support using troubleshooting skills.
*Taking part in delivery of ticket quality reviews
*Team Management duties such as rota management, performance reviews, 1:1s, recruitment etc.
Candidate Requirements:
*Previous experience (1+ year) in ticket based NOC or 1st Line Support environments
*Great customer facing abilities
*Previous experience working in ticket based environments
*Demonstrable experience leading teams
*Being able to prioritise and manage time effectively
*Work under pressure and to agreed targets in a fast past environment.
To be considered, please ensure you complete your application on the Computappoint website.
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy