MLC is proud to be partnered with Citizens Advice to recruit their new Strategic Lead within their business development team, who provide analysis around the funding opportunities and challenges for the organisation as well as overseeing the strategy for the markets that the organisation currently operate in as well as new opportunities to drive further growth.
This year Citizens Advice are celebrating their 85th anniversary and during that time they have been helping to shape a society that’s fairer for everyone - working on issues that affect the whole of society. Last year they directly helped over 2.66 million people find a way forward with one-to-one advice, in addition to over 60 million views of their online self-help advice. As part of their commitment to supporting society, they are one of a small number of statutory consumer watchdogs with the ability to submit super-complaints to government. Their value to society has been estimated at £4.7 billion.
This is a fantastic opportunity to join an organisation which places high value on staff engagement and growth, with a proven track record of supporting career development with internal promotions and training. The role joins at the end of a period of change for the charity and is a great chance for you to make your mark and develop the role further.
Key responsibilities include:
*Lead the development and implementation of a number of market strategies, identifying opportunities for growth in existing markets as well developing business cases for new areas.
*Work with the customer journey team to develop new service design concepts, improving the user experience when interacting with local teams.
*Horizon scanning for new business development opportunities to ensure annual market growth.
*Grow and maintain relationships with a range of external stakeholders, including; directors of government departments and briefing the CEO on their meetings with government ministers.
The successful candidate will:
*Demonstrate a proven aptitude to develop and influence markets, with ability to switch flexibly between different topic areas.
*Be able to develop business cases, showing routes to market with pro’s and con’s outlined and analysed.
*Show ability to build strong working relationships and provide contributions to external advisory boards and working groups.
For more information on the opportunity or an informal discussion on your job search in general, please contact Jamie Elliott at MLC Partners.