Applications Support Analyst
other jobs Precise Placements
Added before 9 Days
- England,London,City of London
- full-time
- £35,000 - £40,000 per annum
Job Description:
Applications Support Analyst - Join a Leading Professional Services Firm
I am working with a prestigious client seeking a talented Applications Support Analyst to play a key role in maintaining and enhancing their core business applications. This opportunity is perfect for an IT professional with a passion for application support, troubleshooting, and delivering high-quality service in a collaborative environment.
Why This Role? *Impactful Work: Provide third-line support for essential applications, ensuring seamless integration, functionality, and performance.
*Growth-Oriented Environment: Join a team embracing new technologies to support strategic goals while retaining a service-focused culture.
*Collaborative Culture: Work with IT and business teams to deliver innovative solutions and act as a subject matter expert for critical applications.
Key Responsibilities *Troubleshoot and resolve application-related issues promptly, adhering to IT processes like version control and change management.
*Maintain and upgrade applications, implementing fixes, updates, and hotfixes while ensuring minimal disruption to business operations.
*Build and maintain Test environments to mirror Production systems, ensuring effective testing and reliable results.
*Draft and maintain technical documentation, knowledge base articles, and application configuration guides.
*Provide training and support to end-users, promoting best practices and improving application usage.
Essential Skills *Knowledge of ITIL processes and best practices (certification desirable but not mandatory).
*Proficiency in Microsoft SQL Server and strong working knowledge of Microsoft operating systems (Windows 11, Windows Server, IIS).
*Excellent problem-solving skills and technical aptitude in software support.
*Clear and effective communication skills, liaising confidently with users, IT teams, and stakeholders.
*Ability to work independently and as part of a team, with a focus on delivering excellent client service.
Desirable Skills *Experience supporting core legal software packages such as Intapp, Interaction, Aderant.
*Exposure to programming languages like Visual Basic, ASP .Net, or C#.
*Familiarity with cloud technologies, especially the Microsoft Azure platform, including Azure AD, SSO, and Office 365.
Ideal Candidate Profile *Proven experience in incident management, with a strong track record in communication, escalation handling, and stakeholder engagement.
*Familiarity with root cause analysis, SLA management, and impact analysis.
*Prior experience in a law firm or professional services environment, with a solid understanding of industry-standard methodologies.
This is an excellent opportunity to join a forward-thinking team within a leading organisation. If you’re passionate about application support and delivering top-tier IT services, I’d love to hear from you!
I am working with a prestigious client seeking a talented Applications Support Analyst to play a key role in maintaining and enhancing their core business applications. This opportunity is perfect for an IT professional with a passion for application support, troubleshooting, and delivering high-quality service in a collaborative environment.
Why This Role? *Impactful Work: Provide third-line support for essential applications, ensuring seamless integration, functionality, and performance.
*Growth-Oriented Environment: Join a team embracing new technologies to support strategic goals while retaining a service-focused culture.
*Collaborative Culture: Work with IT and business teams to deliver innovative solutions and act as a subject matter expert for critical applications.
Key Responsibilities *Troubleshoot and resolve application-related issues promptly, adhering to IT processes like version control and change management.
*Maintain and upgrade applications, implementing fixes, updates, and hotfixes while ensuring minimal disruption to business operations.
*Build and maintain Test environments to mirror Production systems, ensuring effective testing and reliable results.
*Draft and maintain technical documentation, knowledge base articles, and application configuration guides.
*Provide training and support to end-users, promoting best practices and improving application usage.
Essential Skills *Knowledge of ITIL processes and best practices (certification desirable but not mandatory).
*Proficiency in Microsoft SQL Server and strong working knowledge of Microsoft operating systems (Windows 11, Windows Server, IIS).
*Excellent problem-solving skills and technical aptitude in software support.
*Clear and effective communication skills, liaising confidently with users, IT teams, and stakeholders.
*Ability to work independently and as part of a team, with a focus on delivering excellent client service.
Desirable Skills *Experience supporting core legal software packages such as Intapp, Interaction, Aderant.
*Exposure to programming languages like Visual Basic, ASP .Net, or C#.
*Familiarity with cloud technologies, especially the Microsoft Azure platform, including Azure AD, SSO, and Office 365.
Ideal Candidate Profile *Proven experience in incident management, with a strong track record in communication, escalation handling, and stakeholder engagement.
*Familiarity with root cause analysis, SLA management, and impact analysis.
*Prior experience in a law firm or professional services environment, with a solid understanding of industry-standard methodologies.
This is an excellent opportunity to join a forward-thinking team within a leading organisation. If you’re passionate about application support and delivering top-tier IT services, I’d love to hear from you!
Job number 1767554
metapel
Company Details:
Precise Placements
Since 2009, Precise Placements has been providing talent to the professional services sectors. And with our longevity, we?ve learned that staffing is ...