Your New Job Title: Customer Operations Administrator
The Skills You’ll Need: Customer Service, Logistics, Administration, SAP. Post Room
Your New Salary: £15.67 p/h
Location: Central London, office based role
Job status: 12 month temporary role, potential to go longer
Start date: ASAP
Working hours: Monday - Friday, rota 8am - 4pm + 9am - 5pm due to later deliveries
Breaks: Lunch 30mins (unpaid), 2x 15mins tea breaks AM + PM (paid)
Who You’ll Be Working for: World renowned luxury goods business, role based five days a week in the office.
Customer Operations Administrator - What You’ll be Doing Each Day:
To manage efficiently and effectively CS Operations activities related to the servicing of watches by ensuring:
*Repairs are received, collected, transferred from/to the right locations on a daily basis
*Flows in SAP are managed accordingly
*Rotate within the Operations department of the service centre (operations hands-on activities, spare parts management, post room)
*Management of "Proceeds" repairs (= repairs with "Cost Estimate" accepted or rejected by clients)
*Management of repairs coming back from other locations
*Collection of other repairs
*Control of WIP (work in progress)
Post Room
*Open parcels, handle client products safely & process correctly as per procedures
*Record tracking details accurately to ensure security procedures are followed
*Report any discrepancies
*Collect various deliveries & items using trolleys & hand over to relevant teams
*Handover Repairs & packages to couriers
*Creation of shipping labels (using SAP system - training provided)
*Securely pack CS repairs ready for dispatch
*Handle client products safely & process correctly as per procedures
*Report any issues
Supply & Matching
*Manage the reception of the spare parts
*Support to replenish kitboxes (orders & fill boxes with consumable parts)
*Match the spare parts with each repair
General
*Adhere to security procedures at all times, know & work within the transport directive at all times.
*Bring ideas for the continuous improvement of our performance & operations.
*Help & support the team quarterly inventory.
*Any other tasks as required & requested by Management.
Customer Operations Administrator - The Skills You’ll Need to Succeed:
*Post/Mail Room/Warehouse/Stock room/Logistics experience
*Able to physically work with stock in the Post Room.
*Good team spirit
*Reliable, efficient & organized
*Very good time management skills
*Client focused mentality
*’Can-do’ positive approach
*Computer Literate, SAP experience a benefit, Excel, Outlook, MS Office, Teams
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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
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