Onsite Support Engineer - London
other jobs Xact Placements Limited
Added before 9 Days
- England,London,City of London
- full-time
- £35,000 - £40,000 per annum
Job Description:
Are you looking for a new exciting opportunity working as an Onsite Support Engineer for a successful Managed Service Provider to be based in London?
This role will involve a rotation between working Onsite in the West End and on the Service Desk (1 in 4 weeks) which can be done remotely.
Main Duties of the Role
*Responsible for troubleshooting, fault finding, fixing, and providing customer advice on systems
*Managing assigned tickets using the ticket management system
*Providing support within agreed SLAs to ensure response and fix times are met
*Remote desktop/server support with windows environments
*Investigation of server and platform monitoring alerts
*Server and desktop patching via centrally managed systems
*Keeping customer documentation up to date
*Involvement in technical projects for technology deployments/upgrades
Your Skills and Experience
*Excellent communication skills
*Strong networking knowledge with proficiency in troubleshooting networking protocols
*Solid experience of server support and virtual environments (VMware)
*Microsoft Exchange Server and Office 365.
*Knowledge of backup solutions
*Understanding of ITIL practices
Salary
*£35,000-£40,000 per annum
*+ Overtime & on call
This role will involve a rotation between working Onsite in the West End and on the Service Desk (1 in 4 weeks) which can be done remotely.
Main Duties of the Role
*Responsible for troubleshooting, fault finding, fixing, and providing customer advice on systems
*Managing assigned tickets using the ticket management system
*Providing support within agreed SLAs to ensure response and fix times are met
*Remote desktop/server support with windows environments
*Investigation of server and platform monitoring alerts
*Server and desktop patching via centrally managed systems
*Keeping customer documentation up to date
*Involvement in technical projects for technology deployments/upgrades
Your Skills and Experience
*Excellent communication skills
*Strong networking knowledge with proficiency in troubleshooting networking protocols
*Solid experience of server support and virtual environments (VMware)
*Microsoft Exchange Server and Office 365.
*Knowledge of backup solutions
*Understanding of ITIL practices
Salary
*£35,000-£40,000 per annum
*+ Overtime & on call
Job number 1768297
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Company Details:
Xact Placements Limited
Company size: 5–9 employees
Industry: IT
Xact Placements are approachable consultants fulfilling the needs of businesses and people through a considerate and authentic approach to recruitment...