Job: IT Support Analyst
*Salary to £40k + pension scheme
*Free onsite gym & parking
*Mon-Fri onsite in Debden IG10
*Rota-basis remote support on weekends and bank holidays (supplemented pay)
*5 mins walk from Debden tube station (Central line), close road links to M11/M25/A406/A12 and London
Company
Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender.
What they are looking for
This company’s IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets and tasks on the IT helpdesk are completed for swift resolution within company SLA’s. You would also be required to join their Out of Hours team to remotely support staff at weekends on a rota basis.
This role will enable someone with a good grounding in IT support the ability to enter their company/small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support/ infrastructure and develop targeted experience in the specific discipline of their choice.
Main duties and responsibilities
To be responsible for the day-to-day delivery of first line and second line support to the organisation and act as one of the first points of contact on the IT Service Desk
To provide IT support and preventative maintenance for all the office
To update Service Desk calls with progress notes, detailing progress on the task for both the end user and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner
Ensure that IT issues and faults reported to the IT team are resolved in the shortest possible time, meeting the department’s service level targets, and minimising the disruption to systems critical to the business operations
Ensure the IT systems are running efficiently and perform regular health checks and assessment to check hardware status and labelling of equipment and cables are up to date
Ensure IT assets are always kept up to date using programmatic tools and spread sheets
Resolve complex hardware/software problems including printing/application issues
Administration and support for Office 365, Exchange online, Azure AD and PowerShell
Administration and support for mission critical Azure hosted cloud-based systems
Perform Installations, configurations, setting up of servers, workstations and mobile devices
To take a pro-active approach in this job role, through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems
Prioritise support and maintenance tasks in order to meet service level expectations
Required Technical Skills
Hands on strong technical experience
Strong Windows Server, Active Directory, Office 365, Exchange online skills
Excellent Networking skills (DNS, DHCP, TCP/IP, Firewalls, switch management)
Have at least 2 years 1st / 2nd line IT support experience
Good knowledge and working experience with Microsoft O365 and Microsoft Azure
Working knowledge of voice platforms (e.g. VoIP, PBX, Microsoft Teams)
Experience working within an ITIL Service Desk methodology
Credible knowledge/experience of supporting Active Directory, Group policies in a hybrid 2023/azure AD environment
Working knowledge or experience in supporting virtual infrastructure and systems namely Hyper-V
Working knowledge of backup solution/systems
Hours
They operate 364 days a year but their IT team only work Monday-Friday onsite.
The company is open from 08:00 - 18:30 and their IT team work a split shift Morning (08:00 -16:30) afternoon (10:00-18:30).
They provide (very occasional) out of hours remote support on weekends and bank holidays (08:00-15:30) on a rota basis 1 week on 1 week off (they pay an additional supplement for that OOH support per day and double on a Bank Holiday).
Other Stuff
NB: for non-UK Citizens: we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are using a work visa this must allow you to work in the UK unrestricted for at least the next 5 years.
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Profile 29 recruitment keywords: london essex fintech it support analyst helpdesk help desk first line 1st line second line 2nd line technical support