*4+ years’ block management experience
*A hands on & practial problem solving approach is critical
*Superb customer service & a drivers licence
EXCLUSIVE & RETAINED ROLE.
We are seeking an experienced and proactive Residential Block Manager to join our dynamic property management team based in Richmond, London. The ideal candidate will manage a portfolio of residential blocks, ensuring effective service charge management, compliance with leasehold regulations, and top-tier customer service. This role also involves working with the maintenance team to diagnose problems, plus guide and advise on long term maintenance and capex strategy. 
This role offers the right individual opportunities to take on other company responsibilities or manage a team in the future. 
  
Portfolio:  Varied portfolio which will be assigned depending on the individual selected for the role.  It could be 20 blocks with 15-20 units per block in the West London area but equally it could vary as they take on new blocks. 
  
Key Responsibilities: 
  
Service Charge Management: 
*Prepare and manage annual service charge budgets. 
*Ensure timely collection and reconciliation of service charge funds. 
*Handle financial queries from leaseholders and stakeholders. 
  Maintenance & Repairs: 
*Organize routine and emergency maintenance. 
*Conduct regular site inspections to ensure properties are well-maintained. 
*Manage relationships with contractors and suppliers, ensuring value for money and quality service. 
  Compliance & Risk Management: 
*Ensure properties comply with all relevant health and safety regulations. 
*Maintain accurate records and documentation in line with statutory requirements. 
*Coordinate fire risk assessments, health and safety audits, and insurance renewals. 
  AGMs & Leaseholder Engagement: 
*Organize and attend AGMs and residents’ meetings. 
*Prepare agendas, minutes, and follow up on action points. 
*Provide excellent customer service, addressing leaseholder queries and concerns promptly. 
  Customer Service & Communication: 
*Act as the primary point of contact for residents, leaseholders, and freeholders. 
*Build strong relationships and ensure clear, consistent communication. 
  
Driving & Site Visits: 
*Regularly visit properties within the portfolio to ensure standards are met. 
*A valid UK driving license 
Skills & Experience Required: 
  
Essential: 
*Proven experience in residential block management. 
*Strong understanding of service charges, leasehold management 
*Knowledge of relevant legislation, including the Landlord & Tenant Act and health and safety regulations. 
*Practical problem solver, willingness to be hands, skills, use tools to solve problems proactively.  
*Excellent organizational and time-management skills. 
*Exceptional customer service and communication abilities. 
*Proficiency in property management software and Microsoft Office. 
  
What We Offer: 
*Competitive salary  
*Opportunities for professional development and training. 
*A supportive and collaborative working environment. 
  How to Apply: 
If you are a dedicated and motivated individual with a passion for property management, we would love to hear from you. Please send your CV and a cover letter detailing your experience and suitability for this role. 
 
Join us in delivering exceptional property management services in one of London’s most vibrant and prestigious areas! 
 
CVs to  

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