Customer Success Executive
Woking
£25,000
16 Month FTC
An international, successful business based in Woking are seeking a customer focused individual that is looking to work for a company that offer: 26 days holiday + Bank, Free Parking, Flexi working and an early finish on a Friday, this varied role is the heart of the business, you will offer clients the highest level of customer care in a varied role where you will be encouraged to grow and develop with the business.
Duties
*Be a lead point of contact at head office for all clients
*Handle customer enquiries via telephone, email and any other form of contact
*Build and maintain strong relationships with both clients and the wider teams
*Provide timely and accurate information and pricing to customers
Ensure accurate and timely processing of customer orders and enquiries
*Maintain efficient and accurately log information
*Ensure that customer complaints are logged and that feedback from customer is shared with the wider business
*Discuss and process customer returns
*Make sure company policy is adhered to
*Help to develop internal company processes to ensure efficiency can be maintained
*Progress late deliveries with our various operations departments via the planning team
Skills
*Office based customer service experience
*A confident user of Outlook, Excel, Word, PowerPoint
*Maintain fantastic customer service skill and communication skills, written and verbal
*Be highly numerate
*A confident and clear communicator
*Work well under pressure
*Have excellent administration skills
Please apply for further information and the chance to be considered for this great opportunity!