Pertemps Scotland are working with our public sector client to recruit for Housing Assistants to work in the Edinburgh area

Rate of pay - £13.48 per hour
Hours - Mon-Fri, 36 hours per week
Duration - Temporary ongoing
Location - Craigmillar (North East Locality)

Successful applicants will provide admin support to our clients’ busy housing department. Experience working within a housing/homeless or similar service environment is desirable along with having a full UK driving licence.

This department deals mostly with temporary accommodation.

Duties to include: *Revenue collection
*Contacting clients who are in accommodation to get housing benefits applications completed
*Gather proof of income required for housing benefit applications
*Providing a reliable business support service through a variety of formats including; telephone, face to face, email, and online.
*Small Balance letters
*Bills from suppliers
*Broken metres
*Handling sensitive and personal information in line with appropriate policies and confidentiality guidelines.
*Gas force entries
*Working within a team of business support staff dealing with customer’s issues and service requests through provision of information, guidance, or progressing requests to wider services.
*Using appropriate systems to process service requests or updates for wider services.
*General admin duties such as dealing with the mail

Successful applicants must: *Have knowledge of IT systems such as outlook, word, excel
*Have excellent customer service skills
*Be able to deal with members of the public in difficult situations
*Have knowledge of Microsoft applications
*Have excellent time keeping skills
*Be honest, trustworthy and punctual
*Have good problem solving skills

A basic disclosure will be required for this role at a cost of £25

If you have the relevant skills and experience please apply directly to this advert