Debt Recovery Specialist
other jobs Thames Water
Added before 7 Days
- England,South West,Wiltshire
- full-time
- Competitive salary
Job Description:
Thames Water is looking for Debt Recovery Specialists who excel in communication, are empathetic, and have the skills to provide effective payment support. In this role, you’ll help customers navigate financial challenges while contributing to a positive customer experience.
What you’ll be doing as a Debt Recovery Specialist
You’ll work with customers facing financial difficulties, offering personalised solutions to support their well-being. Key responsibilities include: *Building meaningful connections with customers, guiding them through payment options tailored to their financial situations.
*Resolving billing inquiries with empathy, actively listening to understand each customer’s unique circumstances.
*Creating manageable payment plans to empower customers with sustainable solutions.
*Championing customer success by taking ownership of each interaction, ensuring every customer feels supported and valued.
Location
This role is based at Walnut Court, Swindon. During your probation period (minimum six months), this will be an office-based position where you’ll receive full training and support. We are committed to providing you with the resources you need to succeed.
Your journey with Thames Water begins with an exciting four-week training program designed to prepare you for the role. Training hours are from 9:00 am to 5:00 pm, and your attendance is essential to ensure you gain the knowledge and skills required to excel.
After training, your working hours will be Monday to Friday, between 8:00 am and 8:00 pm, with shift patterns including:
8:00 am – 3:45 pm
8:30 am – 4:15 pm
9:00 am – 4:45 pm
9:30 am – 5:15 pm
10:00 am – 5:45 pm
12:15 pm – 8:00 pm
What you should bring to the role *Exceptional customer service skills: A genuine ability to empathize and provide meaningful support.
*Strong communication skills: Clearly convey information, both verbally and in writing, to ensure effective interactions and documentation.
*Problem-solving mindset: The ability to think on your feet and offer tailored solutions.
*Multitasking ability: Manage multiple systems and processes while maintaining a seamless customer experience.
*Resilience and empathy: Comfortably manage sensitive conversations with professionalism.
What’s in it for you?
This is more than just a job—it’s a chance to make a real difference in people’s lives. Thames Water offers a supportive environment, backed by excellent training to help you thrive. *Competitive salary of £24,560 per annum.
*24 days of annual leave, increasing to 28 with the length of service, plus bank holidays.
*Contributory pension - up to 12% employer contribution.
*Access to a benefits hub packed with offers and resources to support your well-being.
*Annual personal medical assessments.
Who are we?
We’re the UK’s largest water and wastewater company, serving over 16 million customers. Our mission is to help customers, communities, and the planet thrive. We’re building a better future for all, and we need passionate, skilled people to join us on this journey.
Why join us?
At Thames Water, every day brings new challenges. We offer fast-tracked career opportunities, flexible working arrangements, and a chance to make a daily impact on millions of people’s lives. Whether you’re interested in customer service, science, or engineering, we’re looking for people who want to make a difference.
Diversity and Inclusion
We’re committed to creating a workplace that is inclusive and welcoming for everyone. We encourage applications from individuals of all backgrounds and offer additional support during the recruitment process for those who need it.
How to apply
This is a rewarding role where you’ll make a tangible impact on customers’ lives. Don’t miss out—apply now! Please note that due to the high volume of applications, this advert may close early.
Join Thames Water and be part of a team working to secure a sustainable future for our customers and the planet. Together, we can make a difference.
Disclaimer
Due to the high volume of applications, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible.
What you’ll be doing as a Debt Recovery Specialist
You’ll work with customers facing financial difficulties, offering personalised solutions to support their well-being. Key responsibilities include: *Building meaningful connections with customers, guiding them through payment options tailored to their financial situations.
*Resolving billing inquiries with empathy, actively listening to understand each customer’s unique circumstances.
*Creating manageable payment plans to empower customers with sustainable solutions.
*Championing customer success by taking ownership of each interaction, ensuring every customer feels supported and valued.
Location
This role is based at Walnut Court, Swindon. During your probation period (minimum six months), this will be an office-based position where you’ll receive full training and support. We are committed to providing you with the resources you need to succeed.
Your journey with Thames Water begins with an exciting four-week training program designed to prepare you for the role. Training hours are from 9:00 am to 5:00 pm, and your attendance is essential to ensure you gain the knowledge and skills required to excel.
After training, your working hours will be Monday to Friday, between 8:00 am and 8:00 pm, with shift patterns including:
8:00 am – 3:45 pm
8:30 am – 4:15 pm
9:00 am – 4:45 pm
9:30 am – 5:15 pm
10:00 am – 5:45 pm
12:15 pm – 8:00 pm
What you should bring to the role *Exceptional customer service skills: A genuine ability to empathize and provide meaningful support.
*Strong communication skills: Clearly convey information, both verbally and in writing, to ensure effective interactions and documentation.
*Problem-solving mindset: The ability to think on your feet and offer tailored solutions.
*Multitasking ability: Manage multiple systems and processes while maintaining a seamless customer experience.
*Resilience and empathy: Comfortably manage sensitive conversations with professionalism.
What’s in it for you?
This is more than just a job—it’s a chance to make a real difference in people’s lives. Thames Water offers a supportive environment, backed by excellent training to help you thrive. *Competitive salary of £24,560 per annum.
*24 days of annual leave, increasing to 28 with the length of service, plus bank holidays.
*Contributory pension - up to 12% employer contribution.
*Access to a benefits hub packed with offers and resources to support your well-being.
*Annual personal medical assessments.
Who are we?
We’re the UK’s largest water and wastewater company, serving over 16 million customers. Our mission is to help customers, communities, and the planet thrive. We’re building a better future for all, and we need passionate, skilled people to join us on this journey.
Why join us?
At Thames Water, every day brings new challenges. We offer fast-tracked career opportunities, flexible working arrangements, and a chance to make a daily impact on millions of people’s lives. Whether you’re interested in customer service, science, or engineering, we’re looking for people who want to make a difference.
Diversity and Inclusion
We’re committed to creating a workplace that is inclusive and welcoming for everyone. We encourage applications from individuals of all backgrounds and offer additional support during the recruitment process for those who need it.
How to apply
This is a rewarding role where you’ll make a tangible impact on customers’ lives. Don’t miss out—apply now! Please note that due to the high volume of applications, this advert may close early.
Join Thames Water and be part of a team working to secure a sustainable future for our customers and the planet. Together, we can make a difference.
Disclaimer
Due to the high volume of applications, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible.
Job number 1771304
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Company Details:
Thames Water
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