Job Title: Customer Service Advisor
Salary: £26,208
Location: Newton-Le-Willows
Working Pattern: 4 on 4 off shift pattern - 6pm to 6am or 7pm to 7am
Our client is looking for an experienced customer service advisor to join the service desk team based in the Newton-Le-Willows office. The role is covering the night shift between the hours of 6pm & 6am or 7pm & 7am, monitoring the security shift patterns ensuring they book on and off of shifts.
Duties:
*Dealing with inbound enquiries from customers
*Monitoring security shift
*Ensuring security book on and off their shifts
*Covering any absences on prebook shifts
*Dealing with out of hours alarm notifications
*Despatching drivers to attend sites where alarm notifications have been received to resolve
*Ensuring all information is recorded on the in-house system
Skills Required:
*Excellent telephone manner
*Mircosoft office
*Computer literate
*Ideally contact centre background but not essential