At Clearline Recruitment, we are excited to present an opportunity with a company known for its innovative approach and commitment to delivering exceptional IT services. This organisation values its employees and fosters a collaborative environment where personal and professional growth is encouraged.
With a strong focus on ethical practices, they recognise the importance of charitable efforts and sustainability and are proud to foster an excellent work environment. If you’re seeking a great place to work that offers career progression in a supportive culture, this is the ideal opportunity for you!

The Ideal Candidate:
Essential:
*Minimum of 5 GCSEs at Grade C or above (or equivalent)
*Further education engineering/IT qualifications
*Microsoft associate or other qualifications
*Experience of working in a similar role
*Experience in the IT Services sector
*Experience of working in an IT service desk team
*Knowledge of relevant industry
*Knowledge of technical support process
*Ability to use MS Word, Excel and Publisher
*Full driving licence (Manual)
Desirable:
*Degree Level
*Cyber security qualification
*Experience in Cyber Security
*Knowledge of Managed Print Solutions
*Experience using supplier portals and CRM systems

What The Role Looks Like:
*Provide predominantly 2nd and 3rd line technical support to IT and Unified Communications clients.
*Ensure high-quality service delivery and regular system updates.
*Troubleshoot and support managed IT hardware and software solutions.
*Provision and support Microsoft/Office 365 and core network infrastructure.
*Engage in technical presales client interactions and vendor liaison.
*Attend relevant technical training to keep knowledge updated.
*Visit client sites as needed for pre-sales or support.
*Undertake additional duties as directed by management.

If you’re interested in this role, please apply or contact Jamie Watson at . We look forward to your inquiry!

Job Title: 2nd and 3rd Line Support
Location: Crawley
Salary: £30,000 - £35,000 per annum
Full Time