Looking for a hybrid role with a global organisation? A welcoming environment that can provide career progression? Benefits
*25 days holiday +bank holidays
*Pension scheme match up 7%
*Free Parking
*WFH 2-3 days a week
*Learning and Development support
*Employee recognition schemes
The Role:
*Act as the first point of contact for customer inquiries, ensuring a smooth and efficient order process from receipt to delivery.
*Enter customer and purchase orders onto the existing ERP system and provide timely acknowledgments.
*Provide regular updates to customers on the progress of their orders.
*Expedite sales orders through internal processes and resolve any issues promptly to avoid impacting customer service or product delivery.
*Collaborate with the Territory Sales Manager to support customer needs and enhance satisfaction.
*Compile quotations via CRM (Salesforce) for specific enquiries related to Energy products and IAQ parts.
*Maintain the existing customer database and manage stock count and SIOP reviews.
*Produce reports detailing outstanding orders and work with team members to continually improve processes and customer satisfaction levels.
You:
*Proven experience in a sales admin/coordinator role.
*Experience in a manufacturing/engineering company and knowledge of ERP SAP – SAP 4 Hana and CRM (preferably Salesforce).
*Knowledge and experience of working with an ERP system.
*Comfortable working on multiple projects simultaneously.
*Excellent MS Office/ERP skills and a high level of English communication skills including face-to-face, telephone, and written.