Customer Service Support ExecutiveOverview Are you an advocate of health & wellbeing, are you looking to make a change to people’s lives and are you looking to work as part of a vibrant and energetic customer service team? The Customer Service Support Executive is a key role engaging with prospective and existing customers delivering a high level of customer service.
Benefits *Full time Monday - Friday 9-5.30pm / 1 Saturday per month 10-4pm ( paid at time and a half!)
*Salary circa £24,400 (including base pay £23K + Saturday enhanced pay)
*Plus bonus - OTE £26,000 - £27,000
*Christmas bonus
*Permanent position
*28 days holiday inc bank holidays
*On site parking
*Pension scheme
*Gym discount
*Full paid socials
Responsibilities *Dealing with inbound calls to engage with customers existing and prospective
*Making outbound calls to existing customers to follow up and customers who have already expressed an interest
*Work proactively in order to maximise brand reputation and sales revenue through effective conversations
*Maximise up-selling and cross-selling opportunities to existing customers
*Effectively handle inbound customer enquiries and pro-actively respond and provide solutions
*Be competent in handling difficult conversations while working in line with the Company Complaints procedure, recording and escalating feedback where necessary
*Good communication skills are essential, you will have a great understanding of how to apply personality, empathy and professionalism into every call.
*Be confident and competent in working in a target driven environment, demonstrating ambition to achieve your targets and resilience where needed.
Qualifications *Great communication and customer service skills
*Previous experience of working within a sales environment would be an advantage
*Great organisation and time management skills
*Strong verbal and written communication skills
*Able to work independently
*Positive can-do attitude