Customer Service Administrator
Aldershot
£23,000-£24,000pa
Benefits Include:
*A supportive and close-knit team environment.
*Onsite parking for convenience.
*Monday to Friday, office-based working hours-no weekends!
*Opportunity to contribute to a growing company.
Role Overview:
Our client is looking for an experienced and dedicated Customer Service Administrator to join their dynamic and supportive team. The ideal candidate will have a background in business-to-business customer service and will play a key role in ensuring exceptional support for both new and existing customers.
As a key member of the team, your responsibilities will include:
*Acting as the first point of contact for customer inquiries via phone and email.
*Managing the customer ticket queue in collaboration with team members, ensuring timely resolution.
*Handling online quotations and orders.
*Inputting orders into the system with accuracy and efficiency.
*Sharing product knowledge with customers to provide support and advice.
*Collaborating with the Customer Service Manager to deliver an excellent customer experience.
*Troubleshooting delivery issues and demonstrating empathy when resolving problems.
*Assisting the team with other administrative duties as required.
*Experience Ideally Required for this Role:
The ideal candidate will:
*Possess excellent communication skills, both verbal and written.
*Have at least 1 year of experience in an office-based customer service role.
*Thrive in a high-pressure environment.
*Demonstrate great attention to detail.
Be part of a busy and supportive team in a growing company. Take advantage of a stable Monday-to-Friday schedule and onsite parking! Apply now.