Resident Liaison Officer
Permanent
Geographical patch: Coventry/Birmingham
£28k Salary + £250 p/month Car Allowance
40 hours
January 2025 Start

An amazing opportunity has arisen for an experienced and enthusiastic Resident Liaison Officer to join a well-established business on a permanent basis, to help support the customers throughout adaptations and disruptive repairs to their homes.

The Resident Liaison Officer duties will be:

• Your main area will be Birmingham/Coventry
• Liaising between customers, site supervisors, and contract managers
• Dealing with customer queries
• Ensuring all customers have a clear understanding of works to be completed, timeframe of works and arranging access for Operatives.
• Regular reporting to management
• Re-schedule jobs in the event of an unplanned absence of an operative and to contact the customer directly to agree changes
• Dealing with disputes and resolving complaints
• Building strong relationships with customers in order to provide information of works being completed
• To provide written or verbal updates to support accurate and timely complaint responses
• Arranging and scheduling appointments
• To attend site visits to properties on your own or with supervisors/ managers and deal with face to face issues as a means of resolution

As a Resident Liaison Officer you will need:

• Experience within a similar role in a social housing setting
• Proven ability to communicate effectively with customers who may be dissatisfied, and to manage expectations where appropriate
• Experience of using IT systems for job management along with excellent EXCEL skills as you will be using spreadsheets frequently
• Good knowledge of repairs and maintenance services in housing to include regulation, legislation and best practice
• Proven track record of delivering against targets and KPI’s
• Full UK Driving Licence
• Valid DBS Check – Basic acceptable

The successful Resident Liaison Officer must have a calm and understanding manner due to the nature of the role. You must be experienced in complaint resolution and have worked in a social housing setting. In addition to the competitive salary, you will receive £250 p/month car allowance, 30 days holiday Inc. Bank Holidays, amongst many other fantastic company benefits.

Please speak to Jess and send your CV to or call the office on to discuss your application with a view to getting you started (subject to experience and telephone interview)

Zeal Recruitment are acting as an Employment Agency of behalf of the client, we offer both temporary and permanent placements to clients within the Construction industry to include, M&E, Building Services, Construction of onsite and offsite, Trades & Labour and office support.

Skills:

Organised, approachable, good communication skills, good IT skills

Qualifications:

• Experience within a similar role in a social housing setting
• Proven ability to communicate effectively with customers who may be dissatisfied, and to manage expectations where appropriate
• Experience of using IT systems for job management along with excellent EXCEL skills as you will be using spreadsheets frequently
• Good knowledge of repairs and maintenance services in housing to include regulation, legislation and best practice
• Proven track record of delivering against targets and KPI’s
• Full UK Driving Licence
• Valid DBS Check – Basic acceptable

Keywords:

resident liaison officer, tenant liaison officer, TLO, RLO, customer liaison officer, CLO