Customer And Technical Support Executive
  • England,East of England,Hertfordshire
  • full-time
  • £27,000 - £30,000 per annum
Job Description:
Customer and Technical Support Executive
Are you technically minded and passionate about providing exceptional customer support? Our well-known client in Hitchin is looking for a Customer and Technical Support Executive to join their growing team on a permanent basis. This is an excellent opportunity to take your career to the next level in a dynamic and supportive environment.
*Location: Hitchin
*Contract Type: Permanent
*Salary: £27,500 - £29,500 (Dependent on Experience)
*Hours: 39 hours per week
The Role
As a Customer and Technical Support Executive, you will play a pivotal role in delivering outstanding B2B and B2C customer service within a thriving Sales Department.
Key Responsibilities:
*Respond to and develop customer enquiries, providing accurate information regarding pricing, quotations, deliveries, and more in a timely manner.
*Handle and resolve customer sales emails, website queries, and telephone enquiries, including technical questions.
*Deliver exceptional customer service by creating quotes, obtaining lead times, and ensuring seamless order management.
*Liaise with internal teams including production, technical, and purchasing departments to resolve issues and improve processes.
*Process orders, invoices, queries, credits, and complaints efficiently.
*Maintain a comprehensive knowledge of the company’s products, literature, and relevant regulations.
*Input and maintain accurate customer data within the CRM system.
*Collaborate on and independently manage the company’s social media activities to enhance customer engagement and brand presence.
 
What We’re Looking For:
*Proven experience in a busy customer service environment.
*Sales administration and web-based enquiry handling experience.
*At least 1 year of customer service experience.
*Excellent telephone manner and communication skills.
*Proficiency in MS Excel, Outlook, and ERP systems.
*Strong commitment to delivering a positive customer experience with a problem-solving approach.
*A willingness to learn about technical products and terminology.
*Background in Technical Sales, Purchasing, or Logistics, ideally within a manufacturing environment.
*Knowledge of CAD or technical drawings.
*Experience using ERP/CRM business software.
*Social media experience for business development purposes.
 
What’s in it for You?
*Attractive pension scheme + free life insurance (3x annual salary)
*23 days of annual leave plus Bank Holidays, with additional time off over Christmas and New Year
*Free on-site parking
 
Please apply within
Job number 1775529
metapel
Company Details:
Hales Group Limited
Company size: 1,000–2,499 employees
Industry: Recruitment Consultancy
Hales Group Ltd is one of the UK’s leading staffing businesses providing recruitment services to a wide range of sectors throughout the UK.We wo...
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