We are looking for a dedicated Customer Service Representative to join our client’s dynamic team on a full time, permanent basis. As the first point of contact for customers, you will play a vital role in ensuring exceptional service, resolving inquiries, and maintaining customer satisfaction.
In return, our client offers an excellent benefit package including a competitive salary range, excellent training and career growth opportunities, free lunches and much more!
Key duties
*Respond promptly and professionally to customer inquiries via telephone, email and online chat
*Maintain a good understanding of company products, services, and policies to provide accurate information.
*Update customer accounts and records in the company’s CRM system.
*Collaborate with internal teams to ensure customer concerns are addressed efficiently.
*Follow up on customer inquiries to ensure resolutions meet expectations
*Handle complaints with empathy and escalate complex cases to the appropriate team when necessary.
Candidate Attributes
*Excellent communication and interpersonal skills.
*Ability to remain calm under pressure and handle challenging situations professionally.
*Proficiency in using CRM software and basic computer applications.
*Ability to work independently and as part of a team.
CSG Recruitment Solutions is a trading style of Commercial Services Trading LTD - A company wholly owned by Kent County Council. CSG Recruitment Solutions is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.