SEN Helpdesk REMOTE
other jobs Ambitious Resources Ltd
Added before 9 hours
- England,West Midlands,Worcestershire
- full-time
- £25,000 per annum
Job Description:
About the Role
Are you passionate about supporting families with children and young people with Special Educational Needs (SEN)? A dedicated UK-based charity is seeking a Helpline Coordinator to manage and enhance its helpline service.
This is a vital role where you will:
*Provide empathetic, first-tier support to families navigating the complexities of SEN processes.
*Manage a team of volunteers, ensuring they are well-supported and trained to handle calls effectively.
*Work closely with families and volunteers in a collaborative and open environment.
Responsibilities Include:
*Taking Calls: Offer guidance and first-tier support to families, signposting them to appropriate next steps.
*Volunteer Management: Oversee a team of 30+ volunteers across the UK, providing mentoring, supervision, and feedback.
*Training & Recruitment: Recruit new volunteers and run training and support sessions to maintain a skilled and engaged team.
*Continuous Improvement: Gather feedback and help improve the helpline service.
*Case Summarisation: Summarise calls, identifying whether they are new/complex cases or first-tier issues.
Key Skills and Experience:
*Strong communication skills and excellent command of the English language.
*Organised with great attention to detail—able to dot the i’s and cross the t’s.
*Knowledge of SEND law (IPSEA qualifications preferred, ideally Level 3, but candidates with Levels 1 or 2 who are willing to study further will be considered).
*Experience supporting families with SEN or working in related roles (e.g., SEN support teacher, youth worker, or legal advisor).
*Empathy and patience to handle calls from emotionally desperate parents.
*Ability to adapt to flexible working hours based on helpline times (9 AM-12:30 PM, 1 PM-4 PM, and 6 PM-9:30 PM).
Desirable Attributes:
*Experience managing volunteers or teams in a collaborative environment.
*Familiarity with the ever-changing laws and terminology surrounding SEN, autism, and education.
*Personal experience with SEN, either as a parent or professional, is a bonus.
Are you passionate about supporting families with children and young people with Special Educational Needs (SEN)? A dedicated UK-based charity is seeking a Helpline Coordinator to manage and enhance its helpline service.
This is a vital role where you will:
*Provide empathetic, first-tier support to families navigating the complexities of SEN processes.
*Manage a team of volunteers, ensuring they are well-supported and trained to handle calls effectively.
*Work closely with families and volunteers in a collaborative and open environment.
Responsibilities Include:
*Taking Calls: Offer guidance and first-tier support to families, signposting them to appropriate next steps.
*Volunteer Management: Oversee a team of 30+ volunteers across the UK, providing mentoring, supervision, and feedback.
*Training & Recruitment: Recruit new volunteers and run training and support sessions to maintain a skilled and engaged team.
*Continuous Improvement: Gather feedback and help improve the helpline service.
*Case Summarisation: Summarise calls, identifying whether they are new/complex cases or first-tier issues.
Key Skills and Experience:
*Strong communication skills and excellent command of the English language.
*Organised with great attention to detail—able to dot the i’s and cross the t’s.
*Knowledge of SEND law (IPSEA qualifications preferred, ideally Level 3, but candidates with Levels 1 or 2 who are willing to study further will be considered).
*Experience supporting families with SEN or working in related roles (e.g., SEN support teacher, youth worker, or legal advisor).
*Empathy and patience to handle calls from emotionally desperate parents.
*Ability to adapt to flexible working hours based on helpline times (9 AM-12:30 PM, 1 PM-4 PM, and 6 PM-9:30 PM).
Desirable Attributes:
*Experience managing volunteers or teams in a collaborative environment.
*Familiarity with the ever-changing laws and terminology surrounding SEN, autism, and education.
*Personal experience with SEN, either as a parent or professional, is a bonus.
Job number 1776454
metapel
Company Details:
Ambitious Resources Ltd
Sussex based Recruitment Specialists with a wealth of industry knowledge and experience.