OB TYPE: Permanent - Mon to Fri 37.5 hours per week (no weekends)
Role Purpose
*Achieve best possible customer outcomes to deliver Sales and Income targets
*To work closely with all stakeholders as the Champion of Cold Calling Outbound sales activity for the cold calling campaigns
*Deliver against strategic objectives and quality measures.
*Optimise the current proposition and help develop our strategy to deliver the sales requirements from any cold calling campaigns we initiate by appropriate targeting and to look for any cross-sale opportunities.
*To provide accurate MI to internal and external Stakeholders to maximise all business opportunities.
*To be actively adaptable to new and existing business requirements driven through direct and intermediary sales channels including a variation of different tasks, campaigns and objectives to ensure our potential new customers receive the best service and appropriate outcome.
Experience Required
*Proven track record in sales and previous cold calling experience is essential
*Excellent Communication Skills: Strong verbal communication skills are essential to engage with potential customers, understand their needs, and effectively communicate the benefits of products or services.
*Persuasion and Negotiation: Ability to persuade and negotiate with potential customers to achieve sales targets while maintaining a positive customer experience
*Resilience: Telemarketing can involve handling rejection and objections. A resilient attitude is crucial to bounce back from challenges and persistently pursue sales opportunities
*Active Listening: The ability to listen attentively to customers, understand their requirements, and tailor sales pitches accordingly
*Time Management: Effective time management skills to handle a high volume of calls (efficiently prioritise tasks, and meet sales targets
*Adaptability: The sales landscape can change quickly. Being adaptable and able to adjust strategies based on customer responses and market trends is important
*Customer Focus: Putting the customer first, understanding their needs, and providing excellent customer service are key components of successful telemarketing
*Teamwork: Collaborating with the sales team to share insights, strategies, and contribute to a positive team environment
Benefits
*Through your hard work and hitting targets you can increase your salary with a monthly uncapped sales bonus
*33 days annual leave (incl. bank holidays) plus the opportunity to buy up to 5 extra days holiday
*Medical cash plan offering opportunity to claim back dentist bills, free eye tests and much more = £900 per year
*OneHealth, our wellbeing Programme
*24/7 confidential Employee assistance programme
*Life assurance 4 x your base salary
*Family bond (after 2 years’ service)
*Enhanced family friendly policies
*Enhanced pension scheme match up
*Benefits portal (high-street vouchers, cinema tickets etc.)
*Discounted parking/public transport
*Cycle to work scheme