As a Scheduler, you’ll play an important part in making sure the right resources are available for both reactive and planned maintenance work. This role involves managing a large area and coordinating with different teams to meet various business needs every day. It’s all about delivering great service to our customers and helping our field teams work as efficiently as possible.

What you will be doing as a Scheduler *You’ll ensure that every technician has a full day of work, matching skills to the right tasks. Communication with field teams (including managers and coordinators) will be key to making sure everything runs smoothly and on time.
*You’ll be monitoring reactive work and ensuring that everything meets SLA targets. You’ll make sure that alarms are actioned quickly and escalate any issues that arise. You’ll also be in charge of assigning and reassigning work as needed.
*Following company processes (including health & safety) is crucial, and you’ll make sure everything is in line with policies.
*You’ll be working closely with different teams like the field crew, planners, and resource coordinators, always helping out where needed and making sure that issues are sorted quickly.
*This is a role where you’ll always be looking for ways to improve. You’ll work alongside our Continuous Improvement Team to make things better for everyone.
*You’ll use Microsoft Office, SAP ECC, and Click to manage schedules and keep track of progress.

Working Hours: 07:00-15:00 or 07:30-15:30, Monday to Friday.

Base Location: Hybrid – minimum of 2 days a week working from the office in Kemble Court, Reading, with the option to work the rest of the days from home.

What you should bring to the role *You’ll need strong verbal and written communication skills in English.
*Computer skills, especially with Microsoft Excel, Word, and PowerPoint.
*Experience in a fast-paced customer service environment is key.
*You should be good at analyzing data to spot potential problems.
*Previous experience in the Water/Wastewater industry would be great but not essential.

What’s in it for you? *Salary from £25,000 to £28,000 per annum depending on skills and experience.
*Annual Leave - 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays)?
*Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
*Personal Medical Assessments – Open to all once a year.
*Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.


Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveler. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognize that people are at the heart of our business. To help us succeed in providing life’s essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.